About

Welcome to the Naviant ECM Café. A place where enterprise content management (ECM) meets the real world, and we discuss how to solve real issues through process and technology.

Since the start in 1986, Naviant has helped organizations achieve business process and document management excellence across the enterprise. Through best-in-class methodologies, solutions and technologies, Naviant has grown into a leading certified solutions integrator and support provider with a state-of-the-art records storage and conversion center.

Café Menu (aka Categories)

Boxed Lunch | Records storage and scanning conversion issues.

Code Soup | Snippets of common code used to resolve issues and enhance OnBase and Kofax, including html and/or SQL.

Key Ingredients | Specific features of OnBase, Kofax, Brainware, TeleForm, and PaperVision, and how the software functions.

Leftovers | General articles around enterprise content management solutions.

Solution Medley | Particular issues or solution fixes for common support issues around OnBase, Kofax, Brainware, TeleForm, and PaperVision.

The Dish | ECM industry news, critical support notices, new software releases, and upcoming training events.

Tip Jar | Tips and tricks for system administrators for OnBase, Kofax, Brainware, TeleForm, and PaperVision.

Naviant Hosts

Jennifer Henquinet PhotoJen Henquinet has more than 20 years of experience here and abroad working with computers, networks, and software support. As the Supervisor of the Naviant Customer Care Group, Jen provides support and services for OnBase, Brainware and Kofax customers, and she is a certified OnBase Installer, OnBase Workflow Engineer, Workview Engineer, and Kofax Resource. Outside of the office, she’s happily married and enjoys chasing their little boy and little girl around. When she finds free time, she enjoys the outdoors, golfing and attending sporting events. She is an avid Wisconsin Badger fan and her favorite café drink is a Hazelnut Latte.

Jennifer Siegel PhotoJennifer Siegel (aka Pixie) has over 20 years of experience in the Information Technology field, which includes 13+ years of Systems Administration and 15+ years of developing and implementing technical documentation and training. Jennifer has extensive experience with Active Directory and a firm foundation in computer science. Despite this, she considers herself a well-adjusted nerd with hobbies including gardening (poorly), archery, and knitting in public. As an OnBase Certified Installer, Workflow Engineer, WorkView Engineer, and PaperVision Enterprise Certified Naviant Solutions Support Specialist, Jennifer is dedicated as first-line phone support, troubleshooting and tracking software and hardware issues. Additional responsibilities include serving up system audits, software upgrades, and SQL queries. She bakes a mean cheesecake and her favorite café drink is a Cinnamon Steamer.