Some web applications, such as OnBase and PaperVision Enterprise, were originally coded as 32-bit applications and do not yet have native 64-bit modes. 64-bit operating systems will still fully support 32-bit applications, often without anyone being the wiser if the web components were installed using a setup wizard. If, on the other hand, you are configuring it manually, there’s an application pool setting that needs to be enabled to get it to work.

  1. Log onto the server and launch the Server Manager.
  2. Expand Roles | Web Server (IIS) and click on Internet Information Services (IIS Manager).
  3. Expand the server name and click on Application Pools.
  4. Select the application pool to be enabled and click on Advanced Settings….
  5. Set Enable 32-Bit Applications to True.
About Jennifer

Jennifer (aka Pixie) has over 20 years of experience in the Information Technology field, which includes 13+ years of Systems Administration and 15+ years of developing and implementing technical documentation and training. She has extensive experience with OnBase, SQL, and a firm foundation in computer science. Despite this, she considers herself a well-adjusted nerd with hobbies including gardening (poorly), archery, and knitting in public.

Jennifer Siegel
Jennifer Siegel
May 14, 2012
OnBase Tips & Common Fixes
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