Forrester Recognizes Hyland as a “Strong Performer”

VERONA, WI, MIDDLEBURG HEIGHTS, OH, & OREM, UT – Hyland, a leading content services provider, was recently recognized in The Forrester Wave™ report, an analysis of leading companies in the flourishing RPA industry. Hyland was identified as a Strong Performer in RPA.

Hyland, a Leader in “The Forrester Wave: ECM Content Platforms, Q3 2019,” added RPA functionality in 2020. The Forrester report recognized Hyland for its strategic approach to integrating RPA into its content services platform and intelligent automation solutions. These solutions help companies across industries solve challenges using RPA, low-code capabilities, process orchestration, and advanced integrations with external systems.

The Forrester report granted Hyland the highest possible scores in criteria like its current offering’s portfolio management and ROI analysis and bot deployment. The report also acknowledged Hyland’s strategy, granting criteria product vision and performance the highest possible scores.

John Phelan, EVP and Chief product officer at Hyland, stated, “We see RPA as a natural extension of an organization’s intelligent automation strategy and vision. By incorporating RPA into a best-in-class content services platform, organizations quickly streamline processes, achieve faster ROI, and enable end-to-end automation.”

As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using the OnBase software platform, Hyland RPA, as well as other solutions  like the Hyland Cloud, ABBYY, and Brainware intelligent capture platforms. Naviant’s “process-first” approach focuses on process improvement first, followed by implementing best-in-class automation technology.

graphic map showing the rankings of various RPA vendor

About Naviant

Business processes and solutions that empower better and faster decisions are what we do best. As a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 30 years of experience headquartered in Verona WI, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. As a long-standing key partner of Hyland, Naviant helps organizations operate more efficiently using OnBase software platform, Brainware intelligent capture platform, the Hyland Cloud, and Hyland RPA platform, all of which are Hyland products, as well as the ABBYY. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. Naviant is a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases, that combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. To learn more about Naviant, please visit Process focus. Excellence.

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better
experiences to the people they serve. Find us at

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.