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Revolutionize the Naughty or Nice List with Case Management

When we think of Santa Claus, we often think of the glamorous side of his job, but running Red Suit, LLC is hard work! With thousands of elves and another dozen reindeer on the payroll, Santa has his hands full. Over the past few years the leadership team at Red Suit has been looking for ways to provide the same great service to their 525 million customers, while improving their processes and reducing overhead.

After detailed research, Mrs. Claus the astute CFO chose to partner with Naviant to implement OnBase to manage their accounts payable processes. After hearing the raving reviews from the elves in accounting, Santa decided to extend the use of OnBase enterprise wide. Beyond improving productivity by approximately 300% per elf, Red Suit was able to revolutionize their hiring process and electronically manage their famous “Naughty or Nice” list.

Implementing OnBase is the best decision I have made since I asked Rudolph to guide my sleigh.
– Santa Claus, CEO and founder of Red Suit, LLC

The days of managing stacks of letters thousands deep are gone.  The elves are now able to electronically capture the letters as they come in. Each year, more and more of the letters are received electronically, and in years past the printers in the North Pole have had to work overtime to keep up. Now, with updated processes and the right technology to enable them, Santa has access to each letter sent to him within a few hours of its arrival.

Once letters have been ingested into the system, the elves in the mail room index the letters with information that will link the letter to a specific child’s case. Each case is made up of a collection of data that has been collected throughout the year by the team of field elves. Living on shelves, they spend their time collecting pictures, notes from school, reports from babysitters and any other information that may help Santa make his ultimate “Naughty or Nice” determination.

At any time Santa is able to get out his tablet and pull up a specific child’s case. All the information he needs to make an informed decision about their behavior is in one place. Once he has made his determination, he is prompted with an e-form that allows him to dictate what presents the elves should, or should not, begin making for the child. Previously, it took Santa and the elves months to process a letter and make the “Naughty or Nice” determination, but now, within two weeks of all the essential documents and data making it into OnBase, a decision has been made and the presents are being produced.

There are no longer behavior reports missing or letters falling through the cracks. The team is able to complete the front end of their business in record time, and additional resources have been freed up to take on higher value tasks. “With a growing population, and toys continuing to get more complex each year, having extra elves in the workshop has allowed us to have the sleigh loaded up and ready to go without the last minute crunch,” said Santa Claus, CEO and founder of Red Suit, LLC.

Photo credit: Designed by Freepik

 

About Ema Roloff

Ema is an Account Executive at Naviant focused on helping our clients learn about Enterprise Content Management and the value that it brings to an organization. She enjoys interacting with clients and building partnerships to help find solutions to their business process challenges. When she isn’t talking about Digital Content Strategy, she is chasing after her toddler, spending time outside or trying to perfect her yoga headstand.

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