Process Focus. Excellence.  Dynamic.  Fluid.  Fun.  Evolutionary.  Integrity.  Openness.  Teamwork.

Ready to finish college but need hands on experience? Look no further! Naviant is looking for a Technical Support Specialist Intern to join our bright, innovative, and highly adaptive, upbeat team of professionals for our 2023 Summer Program. We are looking for a motivated, friendly, collaborative intern who strives for superb customer service and has a passion for technology solutions. As an intern, you will gain real-work experience working for a software service company and integrate with a team of skilled professionals. AND it’s paid! What can be better than that?

Naviant is software service company that helps organizations simplify and automate routine processes using technology solutions. Our high-performance culture empowers individuals both personally and professionally by providing ongoing support, mentorship opportunities, and a variety of career paths. When you join the Naviant Team, you will collaborate with various individuals to tackle projects with high company visibility. You will have the opportunity to collaborate and build connections with employees at every level and within every department. Naviant is invested in helping you reach your full potential and get a kickstart to your career. Come join us!

What it takes to be our Technical Support Specialist Intern:

  • College Junior or Senior
  • Availability to work 20 hours a week
  • Excellent communication skills verbally and written
  • Self-motivated and eager to learn new technology and processes
  • Ability to critically think and easily adapt
  • Ability to work independently and within a team environment
  • Willingness to proactively ask questions and communicate openly and freely
  • Strong customer services skills

What your day will look like as a Technical Support Specialist Intern:

  • Assist with providing support:
    • Monitor customer issues and provide support
    • Provide recommendations to customers on configuration changes and updates
    • Leverage remote connection software to guide and assist customers
  • Provide training to non-technical resources
  • Learn and assist with responsibilities of different company departments
  • Provide feedback on process improvement for internal and customer-facing projects
  • Assist with creating internal processes and documentation
  • Complete a capstone project that will be presented companywide, and implemented as part of Naviant’s daily processes
  • Work with a variety of software and products; OnBase, ECM, RPA, OCR, etc.
  • Complete training for software through courses provided

We’re the best! But don’t take it from us, hear why our employees think so:

  • “The flexibility and relaxed environment, the continuous learning opportunities, and of course…the people.”
  • “Balance between work and life. Cohesiveness as a group, we work hard during the day, but know how to have fun.”
  • “The transparency and autonomy. I feel like this environment allows me to grow and be the best that I can be at my job.”
  • “The culture. The camaraderie and the work-life balance is amazing.”
  • “The open collaboration and support from all departments.  Truly supportive team and everyone is accountable.”
  • “This company has hands down the best culture ever.”

Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.

Must be authorized to work in the U.S. Sponsorship not provided.

 

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