Process Focus. Excellence.  Dynamic.  Fluid.  Fun.  Evolutionary.  Integrity.  Openness.  Teamwork.

Do you thrive on the challenge of dealing with various software platforms and solving complex issues?  Naviant is looking for a Technical Support Specialist to join our bright and innovative team of skilled professionals.  We are looking for a motivated, friendly, collaborative individual who has superb customer service skills. If you have experience in the field of customer support, and like to work both independently, and in a team environment – this opportunity may be perfect for you!

Naviant is a software service company that helps organizations simplify and automate routine processes by providing business process consultation services and technology solutions. We’re a remote company offering a flexible work environment to our team of problem-solving, innovative, collaborative individuals who are passionate about finding creative solutions for our customers. Our high-performance culture empowers individuals both personally and professionally by providing ongoing support, mentorship opportunities, and a variety of career paths. As a Technical Support Specialist, you will gain real-work experience working for a software service company and integrate with a team of skilled professionals.

What it takes to be our Technical Support Specialist:

  • Bachelor’s degree in technology related field or three to five years of system administration experience
  • High initiative with the ability to operate successfully with minimal oversight
  • Commitment to quality and exceeding expectations
  • Demonstrated dependability
  • Install, configure, and support software
  • Ability to diagnose and resolve software
  • Ability to clearly document customer install configurations and installation procedures
  • Strong interpersonal and customer relationship skills
  • Ability to train non-technical resources within a customer environment
  • Ability to evaluate new operating systems, networking technologies, and hardware advancements
  • Advanced troubleshooting skills
  • Ability to multi-task and meet multiple deadlines
  • Obtain necessary certifications to perform job duties

What your day will look like:

  • Provide support for customer software issues
  • Develop and maintain skill set necessary to install, configure, and support OnBase (core products), ABBYY, RPA and related solutions offerings
  • Plan and execute software upgrades and install software patches
  • Perform system audits and analysis to provide recommendations to enhance system functions
  • Provide training to non-technical resources
  • Function as a team member, supporting other specialists
  • Ensuring customer success in using software solutions
  • Accurate reporting of project assignments and activities

We’re the best! But don’t take it from us, hear why our employees think so:

  • “The flexibility and relaxed environment, the continuous learning opportunities, and of course…the people.”
  • “Balance between work and life. Cohesiveness as a group, we work hard during the day, but know how to have fun.”
  • “The transparency and autonomy. I feel like this environment allows me to grow and be the best that I can be at my job.”
  • “The culture. The camaraderie and the work-life balance is amazing.”
  • “The open collaboration and support from all departments.  Truly supportive team and everyone is accountable.”
  • “This company has hands down the best culture ever.”

Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.

Must be authorized to work in the U.S. Sponsorship not provided.

 

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