Process Focus. Excellence. Dynamic. Fluid. Fun. Evolutionary. Integrity. Openness. Teamwork.
Do you thrive on the challenge of dealing with various software platforms and solving complex issues? Naviant is looking for a Technical Support Specialist to join our bright and innovative team of skilled professionals. We are looking for a motivated, friendly, collaborative individual who has superb customer service skills. If you have experience in the field of customer support, and like to work both independently, and in a team environment – this opportunity may be perfect for you!
Naviant is a software service company that helps organizations simplify and automate routine processes by providing business process consultation services and technology solutions. We’re a remote company offering a flexible work environment to our team of problem-solving, innovative, collaborative individuals who are passionate about finding creative solutions for our customers. Our high-performance culture empowers individuals both personally and professionally by providing ongoing support, mentorship opportunities, and a variety of career paths. As a Technical Support Specialist, you will gain real-work experience working for a software service company and integrate with a team of skilled professionals.
What it takes to be our Technical Support Specialist:
- Bachelor’s degree in technology related field or three to five years of system administration experience
- High initiative with the ability to operate successfully with minimal oversight
- Commitment to quality and exceeding expectations
- Demonstrated dependability
- Install, configure, and support software
- Ability to diagnose and resolve software
- Ability to clearly document customer install configurations and installation procedures
- Strong interpersonal and customer relationship skills
- Ability to train non-technical resources within a customer environment
- Ability to evaluate new operating systems, networking technologies, and hardware advancements
- Advanced troubleshooting skills
- Ability to multi-task and meet multiple deadlines
- Obtain necessary certifications to perform job duties
What your day will look like:
- Provide support for customer software issues
- Develop and maintain skill set necessary to install, configure, and support OnBase (core products), ABBYY, RPA and related solutions offerings
- Plan and execute software upgrades and install software patches
- Perform system audits and analysis to provide recommendations to enhance system functions
- Provide training to non-technical resources
- Function as a team member, supporting other specialists
- Ensuring customer success in using software solutions
- Accurate reporting of project assignments and activities
We’re the best! But don’t take it from us, hear why our employees think so:
- “The flexibility and relaxed environment, the continuous learning opportunities, and of course…the people.”
- “Balance between work and life. Cohesiveness as a group, we work hard during the day, but know how to have fun.”
- “The transparency and autonomy. I feel like this environment allows me to grow and be the best that I can be at my job.”
- “The culture. The camaraderie and the work-life balance is amazing.”
- “The open collaboration and support from all departments. Truly supportive team and everyone is accountable.”
- “This company has hands down the best culture ever.”
Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.
Must be authorized to work in the U.S. Sponsorship not provided.
