Embracing ECM: Start with the Right Technology

When considering an investment in an enterprise content management (ECM) technology solution, what should you keep in mind in terms of product functionality?
First, you want to know you’re getting value for your investment. ECM solutions should offer deep functionality from their ECM product that doesn’t require custom coding when wanting to create or expand solutions.

Make sure your solution will meet your needs not only now, but in the future. When evaluating an ECM product, consider the investment beyond the immediate needs it solves. Will my investment yield a return today (with known needs) as well as tomorrow (where needs are unknown)? An ECM solution should easily accommodate your organizational changes over time.

Make sure the ECM product can integrate with your existing departmental or enterprise-wide business management applications (ERPs, Outlook, electronic health records, and so forth).

You also want to ensure you can use what you pay for. If you’re implementing a departmental solution, are you paying for an entire enterprise software suite upfront that you are not going to use? An ECM solution should be flexible enough to help you maximize your investment from implementation through the life of your solution.

How an ECM vendor develops their ECM product is a strong indicator of the product’s depth and breadth. Development must include customer feedback to ensure it meets the needs of its users.

The product should have flexible deployment options, both on-premises and in the cloud, and the solutions integrator should have a proven approach for helping customers switch between the two options as organizational needs change.
Finally, can the ECM solution scale to accommodate multiple offices and international locations?

Every technology investment must be smart, it must be strategic, and it must deliver on the promise to help you today and in the future.