What is Business Process Management?
Business Process Management (BPM) is the epitome of the popular business cliché: “Work smarter, not harder.” It is the practice of using computer software to assist a business with conducting its work. It allows employees to work smarter by letting the BPM system handle logistics and rudimentary processing, freeing users to focus on more high-value tasks and exception cases. The utilization of BPM ensures that work is handled consistently, and that items arrive where they need to be, when they need to be there. Automation works to give employees specific tasks, reducing time spent trying to figure out what tasks actually need to be done. BPM helps remove the “busy work” from your employees’ tasks lists.
Implementing BPM benefits a company in numerous ways as it ensures business rules are consistently applied to items moving through the system, as well as allowing an organization to track where items are in a process at any given time. If something gums up the works, notifications go out to the appropriate individuals. Employees and other end users benefit the most with BPM utilization because they no longer need to remember all the rules that apply to certain processes—the system takes care of that for them.