Account Development Manager

Account Development Manager

IS THIS YOU?

You’re looking for a company that is growth driven. You are a successful sales professional and would love to move to the next step in your career; managing key accounts and a team of account professionals.

You are a natural “solution” seller.  You have a gift for combining software products and professional services to meet customer requirements. 

NAVIANT is adding an Account Development Manager to their team due to exciting growth in the company.  You will enjoy working in a culture with a unique approach to our employee experience.

NAVIANT’S Account Development Manager will lead a team of account executive professionals in meeting and exceeding our client’s needs.  You will lead by example; taking ownership of key accounts while leading the team in client service excellence and proactive business development growth within existing client accounts.

What will you do?

As an Account Development Manager, you will;

  • Establish meetings and relationships with existing customers for account penetration business, ECM Solutions and Consulting Services.
  • Maintain our existing clients. Proactively calling these clients and meeting their requests in a timely manner.
  • Prepare accurate configurations, price quotes, proposals, and SOWs.
  • Set goals for call campaigns and make predefined number of calls per week based on the call campaign.
  • Activity tracking in contact management system (CRM).
  • Increase revenue within assigned territory and accounts.
  • Focus on account penetration growth.
  • Communicate all customer activity to appropriate account manager when needed.

How will you ensure client service excellence?

As an Account Development Manager, you will;

  • Personally manage the top 5-10 client accounts.
  • Assist in resolving client issues promptly to ensure maximum satisfaction.
  • Respond quickly and professionally to customer e-mails and calls within the defined customer SLAs.
  • Order placement and processing.
  • Maintain positive vendor relations and understand vendor trends, strategies and distribution issues.
  • Attend training sessions designated by manager.
  • Attend appropriate training sessions provided by our key vendors when available.
  • Keep current on industry trends and solutions through training and education
  • Follow up on Naviant-generated leads from tradeshows, advertising, and referrals.
  • Monitor and report on market and competitive activities.
  • Represent and deliver on Naviant goals, missions and values.

 What leadership competencies are important?

As an Account Development Manager, you will;

  • Positive team interaction and leadership skills demonstrated.
  • Direct and support Account Executives and Sales Support Representatives on Account Development team in client activities and professional development.
  • Work closely with direct reports and co-workers to insure seamless service to our customers.
  • Have high standards and holds themselves and their team accountable to meet those standards.

What will you bring to the role?

As an Account Development Manager, you will have;

  • Bachelor’s Degree
  • Minimum of 2 years of professional sales experience in technology.
  • Experience in “solution” selling combining product(s) and services(s) to meet customer requirements.
  • Successful track-record of meeting/exceeding personal growth and sales plan objectives.
  • Experience in developing and expanding business intelligence in a territory containing assigned accounts and assigned targets.
  • PC literate with experience using Microsoft Office suite, the Internet, CRM, and ECM software.

Our Cultural Performance Expectations?

As an Account Development Manager;

  • We understand our customers and strive to exceed expectations.
  • We pay attention to detail, take responsibility, and follow through.
  • We crave, obtain, and share knowledge.
  • We communicate openly and freely.
  • We achieve more as a team with integrity and respect.
  • We embrace elegant solutions.
  • We lead by example, take initiative, and look for ways to innovate.
  • We have fun, value work life balance, and support wellness.

 

Interested to see what ECM can do for your company?
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