Customer Success Specialist Internship
Naviant is seeking a motivated, friendly, collaborative Senior for a paid internship with us during the spring semester. In this role, you will gain real-work experience working for a software service company and integrate with a team of skilled professionals that pride themselves in providing exceptional support to our customers. Interns will work directly with different departments within the company, with a focus on the customer success and support area. Successful completion of the internship can lead to full time employment with our Customer Success Team.
- Self-motivated and eager to learn new technology and processes.
- Ability to critically think and easily adapt.
- Desire to learn new technology and processes.
- Assist with providing support with our Customer Success Team:
- Monitor customer issues and provide support.
- Provide recommendations to customers on configuration changes and updates.
- Leverage remote connection software to guide and assist customers.
- Provide training to non-technical resources
- Learn and assist with responsibilities of different company departments
- Provide feedback on process improvement for internal and customer facing projects
- Assist with creating internal processes and documentation