There’s been plenty of debate about the role of enterprise content management (ECM) in conjunction with big data. ECM systems aren’t — in and of themselves — big data applications by IDC’s definition. However, ECM has a role to play.
Because big data analytics leverage both structured and unstructured information (that is, information that resides in both databases and documents), the ECM system may be one of the information sources. ECM systems may also be a consumer of big data analytics. They also automate many document-intensive business processes, and big data analytics can make these processes “smarter” by giving you insight into the bottlenecks. Case management applications are a key use case.
To benefit from big data analytics, organizations must first digitize their business processes. This paper examines the current trends, key benefits and top-of-mind issues for ECM in conjunction with big data in this strategically important market.