Cracker Barrel eliminates paper, boosts AP & HR efficiency

The Problem

As an early adopter of document imaging, Cracker Barrel Old Country Store knew it could maximize efficiency company-wide by extending its scanning solution beyond AP.

But hoping to go beyond just simple scanning, it also needed an enterprisewide solution that would be easy to implement. Additionally, it had to allow employees to quickly access business-critical documents directly from their line-of-business applications.

That’s when the company discovered OnBase by Hyland.

The Solution

Working with LBMC Technologies, an authorized OnBase solution provider, Cracker Barrel first implemented OnBase in HR and, within three months, began rolling it out into other areas of the business. “It was important for us to expand to other parts of the business quickly – we didn’t want to draw out projects,” said Mary Thompson, manager of Intranet Services at Cracker Barrel. “The speed and ease with which we could configure, maintain and understand OnBase allowed us to do this.”

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