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FABICK Forms Solution One Step at a Time

FABICK is a performance leader recognized in its industry for providing superior service. As Wisconsin and Upper Michigan’s leading equipment dealer, FABICK rents, sells and services Caterpillar® and related products in virtually every sector of the region’s economy. From machines used in mining, construction and agriculture to Cat electric power generation systems used in emergency standby and load management applications to Cat diesel engines powering over-the-road trucking, FABICK provides essential support to a wide range of customers.

When its existing document management solution abruptly ceased operating, FABICK was forced to reevaluate the marketplace for an alternative solution. Based on its prior relationship, FABICK chose to work with Naviant, its existing microfiche provider, to research and identify an improved solution. FABICK was introduced to OnBase, an integrated suite of enterprise content management (ECM) software solutions, including core capabilities in document imaging, electronic document management, workflow, COLD/ERM and records management developed by Hyland Software Inc. Although a number of other Caterpillar dealerships were using a competitive solution, FABICK carefully considered the recommendation from Naviant and chose OnBase.

When the time came for FABICK to look for a replacement document management system, it also evaluated its business processes, reviewing what was working and how it might incorporate sound processes from the solution it already owned. When purchasing OnBase, FABICK wanted to make sure the solution could share information among other locations. FABICK compared their requirements, and other Caterpillar dealerships’ experiences to what OnBase’s capabilities are, based on the features they were looking for. It was retaining very important information using
COLD, but it knew that it could do more by adding technology and functionality to additional departments. It was imperative to keep records via the corporate intranet because remote locations were required to access key information online.

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