Centralized Automation, Resiliency, and Low-Maintenance Bots Pave the Way to RPA Success
Organizations across industries are increasingly flocking to Robotic Process Automation (RPA,) making it a key part of their automation strategy. However, many enterprises still struggle to scale their RPA programs.
To address this problem, Tricentis commissioned Forrester Consulting in November 2019 to evaluate RPA programs. They examined what these programs look like on the ground as well as common scaling challenges.
To name a few of the key results Forrester found:
- Firms face significant challenges when it comes to RPA resiliency, which impacts costs. Fewer than one in five firms are highly effective with resilient automation. Additionally, these firms which struggle with resiliency are also four times more likely to report that they are very ineffective at controlling costs that accompany RPA.
- Bots often break down, which places a heavy load on resources. Forrester found that 45% of firms face bot breakage on a weekly basis or more often. In the meantime as well, this impacts the customer experience. This also tends to place greater pressure on employees, who must take on extra manual tasks that are supposed to be automated.
- Scripting permeates today’s RPA implementations. Nearly all respondents (99%) report that their organizations’ bot logic requires some scripting, with a weighted average of 42% of bot logic that a script expresses. Additionally, 79% of firms say that their RPA programs need advanced programming skills.