Insurer Leverages OnBase ECM to Grow into Future (Guarantee Trust Life)

The Challenge

Relying on paper was making life difficult for Guarantee Trust Life (GTL). If someone needed a file the organization had sent to storage, not only would it be difficult to find, but pages might be mixed up. And, it was starting to affect customer service.

With hundreds of filing cabinets and delayed processing times, the organization’s leaders decided it was time to move toward a paperless environment.

The Solution

GTL worked with Naviant, an authorized OnBase solution provider, to achieve its goal of paperless processes by using OnBase in its Claims department. With OnBase, the insurer automatically scans documentation as it comes in the door and stores it in a single, central location. Instead of searching through dusty filing cabinets or waiting for couriers to deliver files from storage spaces, the insurer makes information instantly available to 206 users across the enterprise.

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