2019 AIIM Study

In November 2018, AIIM distributed a survey via a web-based tool to 188 participants to learn more about how organizations integrate content services into low-code applications. The participants’ backgrounds can be represented by 53% information technology (IT), 15% line of business, 11% DM, CM, and RM, and 10% compliance, security, and legal, of all participants. Additionally, 80% of participants were from organizations with more than 100 employees, 32% from organizations with more than 1000 employees. The study excluded participants with fewer than 10 employees. 64% of the participants were from outside North America.

Integrating Content Services into Low-Code Applications

In the first phase of their process automation, the study found that organizations focused on large-scale, mission-critical, document-intensive processes. The BPM and ECM capabilities that the organizations used to solve this first generation of problems were commonly costly, complicated, and had time-consuming implementation cycles. None of these setbacks mattered very much to the organizations, however, because their problems that needed solving were so significant and needed to be solved.

The need for automation is now beyond the core set of initial enterprise content management (ECM) processes. As a result, it is now apparent that low-code applications are a priority for a host of knowledge workers who have little to no background in IT or BPM.

This priority comes from a variety of matters, including:

  • It’s very difficult to integrate legacy process solutions with other processes and applications. They’re also difficult to integrate with the content capabilities that are necessary to keep them fully functional and effective.
  • Some process problems are not large-scale, mission-critical, document-intensive processes.
  • Legacy solutions also require the intervention of IT staff as well as custom development oftentimes, and the organization is no longer willing to wait in the priority queue to solve its automation problems.
  • Specialized skillsets are often needed in order to create and maintain the solution when it comes to legacy BPM solutions.

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