What is Intelligent Automation?
Intelligent automation (IA) leverages innovative technology capabilities that anticipate the needs of users and customers. This helps organizations and their employees focus on higher-value tasks, which helps them develop more meaningful, relevant connections with customers.
Organizations can apply intelligent automation to their workplaces by leveraging tools that use built-in logic, intelligent routing, and machine learning to provide their users with the right information when they need it. By minimizing repetitive, manual tasks, this change can lead to benefits like cost reductions and better speed, transparency, and accuracy. To capture a holistic IA strategy, organizations should include multiple technologies with a range of capabilities. This may include powerful capture, robotic process automation (RPA), and correspondence.
What is Robotic Process Automation?
RPA is a critical element of an end-to-end business process automation strategy. With RPA, you get a digital workforce that can perfectly complement your existing human workforce by allowing them to perform and master tasks that play to their strengths and talents and provide optimal value for your organization.
RPA isn’t about robots replacing your human employees. Rather, it’s about automating routine tasks that make your employees’ jobs less interesting. RPA allows you to move the burden of tedious, repetitive, tiresome tasks from an employee’s workload to a “digital” worker instead. This means your employees can focus on high-value, rewarding work, which ultimately drives your business forward. Everybody wins!