What is Intelligent Automation?
Intelligent Automation (IA) consists of a variety of innovative and intelligent automation technologies, ranging from Robotic Process Automation (RPA) and Machine Learning (ML) to intelligent routing. These tools anticipate the needs of users and customers, allowing organizations and their workers to focus on what’s most important, like developing more meaningful, relevant connections with those they serve.
Why it Matters
Intelligent automation contributes to the future workspace by providing “anytime/anywhere access to content and content-centric workflows, enabling secure collaboration and contribution. Automating content-centric workflows offers cost, productivity, collaboration, and operational advantages,” according to the IDC eBook: “Drive Business Value with Intelligent Automation.”
Explore Intelligent Automation, Digital Transformation, and all the key tools that are involved in this handy “glossographic” to see what they can do for your organization.