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Leading rural lender decreases paper shuffle to focus on excellent customer service

The Problem

Because GreenStone Farm Credit Services relied on paper to process loans, employees were spending too much time looking for documents, routing files, duplicating data entry and gaining approval for loan packages. That constant search for paper negatively affected customer service. Since loan packages are so paper-intensive, there were legal concerns related to the ability to access and manage documents in a timely fashion, making it difficult for GreenStone to comply with regulations.

Any proposed solution needed to integrate with GreenStone’s core banking platform and the numerous Microsoft applications it relies on every day so users could quickly find what they need and focus on customers, instead of shuffling paper.

That’s why GreenStone turned to OnBase.

The Solution

At GreenStone, customer service is the driving force. Focusing on personal attention when you’re the sixth-largest association in the Farm Credit System means that information needs to be a mouse-click away, not stuffed into a file cabinet with thousands of other important documents.

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