Thinking in New Dimensions: The Benefits of Multichannel Capture
This paper discusses how you can benefit from capture technology – at first touch point whenever and wherever possible, and integrated into end-to-end business processes.
Businesses realize that digital transformation is here, and they must change their processes to accommodate the capture of information for shared services centers, remote workers, external partners, and their customers (aka multichannels). Recent AIIM research finds that 40% of businesses are dealing with multichannel content in an adhoc manner between paper and electronic information. 36% indicate they print their electronic inbound information and process it as paper.
Organizations need to adopt a multi-channel capture approach to address not only scanned documents but also emails, voice, video, and and all of the ways information is received and captured today, using a range of devices that includes mobile.