About the Client
Zions Bancorporation provides a wide range of traditional banking and innovation technology services to its clients. But when it faced processing challenges in its client signature cards management, Zions decided efficiency couldn’t wait.
Salt Lake City, UT
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The Client’s Signature Card Challenge

Zions Bancorporation is a bank holding company headquartered in Salt Lake City, Utah. One of Zions Bancorp’s biggest priorities is managing the life of client signature cards. Unfortunately, inefficiencies in some of Zions affiliate banks meant that they had to handle cards multiple times. And these cards often sat around untouched in a branch for several days before being picked up and couriered to Zions’ Shared Services Center for scanning. The process could take more than 14 days before the electronic records became accessible.

Another challenge was in deciphering the hand-written data fields on the signature cards. This process secure, automated solution to capture the high volume of documents. The system then needed to extract, index, and classify the data.

Another solution requirement was the ease of use for non-IT staff. And finally, it had to be flexible enough to meet the unique needs of Zions’ individual banks while still working efficiently across the entire company.

Naviant’s Solution

Zions needed help, and they decided to team up with Naviant. After assessing Zions’ processes and their inefficiencies, Naviant’s proposition was simple.

  1. Use scan solutions to capture all banking documents in every location.
  2. Eliminate the need for offsite scanning departments.
  3. Use the software solution to automatically classify, separate, and extract data from any banking document.
  4. Create an easy-to-use, intuitive interface for authorized branch or banking employees to immediately access information in any location.
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