Why Choose Naviant as Your OnBase Partner?
Top Tier OnBase Reseller, Integrator & Support Provider
As a top OnBase solutions integrator and OnBase support provider, Naviant has been consistently named an OnBase Diamond & Platinum Partner year after year with a thriving and happy client base. Naviant has achieved the highest recognition from Hyland for providing superior technical support to customers and maintaining a 95%+ customer retention rate for 14 consecutive years.
“Our partner community is held to the highest standards, and this annual distinction demonstrates Naviant’s relentless commitment to developing, implementing and supporting mission-critical solutions that solve a wide range of business challenges for organizations,” said Bill Kavanaugh, Hyland VP.
Prior to implementation, we employ our process-first approach which brings focus to the importance of process improvement prior to implementing best-in-class solutions. Our business process consultants have over 30 years experience helping clients streamline their business processes, and then after processes are optimized, implement successful OnBase solutions that empower better and faster decisions. Naviant has developed a two-phased approach, Planning Phase and Implementation Phase, to implementing Enterprise Content Management (ECM) solutions that is driven by proven methodologies and processes. Naviant’s phased approach provides customers with a high-level overview of what to expect at each phase, including deliverables and responsibilities for both Customer and Naviant.
Once your OnBase solution is in production, Naviant’s Customer Care Group (CCG) is there for you. Our team has extensive content management experience, and provides our OnBase customers a depth and breadth of support and technical expertise through an unparalleled team of quality, trained, and certified resource professionals. Naviant maintains a dedicated help desk to provide the first line of support to receive and resolve support inquiries.
In addition to outstanding implementation and support teams, our OnBase clients enjoy many perks, including access to monthly educational webinars, hosted OnBase Lunch & Learns, local OnBase User Group meetings (aka our Community of Practice groups) for Local & Tribal Government clients and our more Sophisticated Client Solutions, locally hosted OnBase System Administration & Introduction to OnBase Workflow training courses, our OnBase blog, Naviant’s monthly eNewsletter, and of course our flagship event that is our annual two-day OnBase Summit. We look forward to working with you!