Robotics Process Automation (RPA)

What is Robotic Process Automation?

Robotic Process Automation (RPA) software drives business efficiency and accuracy by unburdening your staff with repetitive work through a digital workforce. You can think of your digital workforce as software robots, and they are your new and most dedicated employees.

Your digital workforce of software robots will work without breaks, vacations, sick days, or excuses. The robots work quietly in the background on tedious, high-volume, and repetitive tasks that no other employee willingly wants to do. The robot saves you time and the company money. But don’t worry, the robot doesn’t want the credit. It prefers to make your team look good. Because with your new employee doing the “dirty work,” you can focus on those business initiatives and projects you haven’t been able to find time for until now. From here on out, you will have the time and energy to achieve more and serve your customers better.

Robotic Process Automation Types

Unattended RPA

Unattended software robots don’t require human interactions. They automatically execute repetitive and high-volume processes that have structured data with predefined rules and parameters. Even when an application is not actively running, the robots can complete tasks. They excel with processes involving data entry or transferring data across systems. Unattended software robots work on a virtual machine or a back-office server.

Attended RPA

An attended software robot is like a digital assistant installed on a user’s desktop. The robot assists employees by automatically completing parts of a process that are repetitive or leading users through complicated procedures with step-by-step guidance. With digital assistants, your staff can finish tasks with more accuracy and efficiency.

Hybrid RPA

A hybrid robotic process automation solution uses both unattended and attended software robots. The hybrid approach allows software robots and employees to work together. For example, you can start a process then turn it over to a robot to complete or to perform the next step in a process. At the same time, you will be able to monitor the progress of the robot’s task. Robots are also able to present information back to you when your knowledge is needed. Together, you and the digital workforce can achieve more.

Challenges Robotic Process Automation Solves

Robotic process automation software is a popular solution in Call Centers, Accounts Payable, Human Resources, Claims Processing departments, as well as in finance, banking, insurance, and telecommunication industries. Robots can fill the gaps in your processes and communicate with business systems you already have in place.

Manual Entry, Human Error, & Compliance

Robots can scan, extract, digitize, and validate data before transferring it to the appropriate business system. Their capacity to work 24/7 and complete tasks in a flash reduces the potential of backlog work. Robots are also able to check your data against regulations and standards so you can be confident in your compliance. If inaccuracies are detected, the robot will alert you. All steps and activities are recorded in your process to make it even easier to monitor and reference. With the robots in action, you can be confident while you remain hands-off and focus your time on business decisions that require your expertise.

Slow Processing & Lack of Visibility

A software robot can accelerate tasks by minimizing the need for human intervention. Also, the robots create an audit trail for easy tracking. This way, you can see bottlenecks and quickly answer process questions. By solving your slow processing and poor visibility, you can improve customer satisfaction by serving them speeds they expect – immediately after they ask the question.

Legacy Systems

You rely heavily on legacy systems and software. No problem! You can introduce a robot to integrate your legacy application data with your core systems. No more development dollars need to be wasted on that old system. Robotic Process Automation software is built to learn and to be used with little effort from IT teams. The robots can work with existing business applications just like you would. The integration of a robot is easy and doesn’t require coding. You can see an outstanding ROI, even on your legacy systems.

Benefits or Robotic Process Automation

Productivity & Efficiency

RPA can work without taking a break, can work 24/7, and can take on more work without slowing down. You can pass your manual and repetitive processes to the robots. With a robot on your team, you can focus on tasks that require your expertise.

Accuracy & Compliance

You will eliminate human error when a process is automated with a robot because the task will be done the same way every time. Following your predefined rules and steps, the robot completes tasks accurately and ensures you remain compliant.


Developers of RPA software kept ease of use in mind. You can add or change processes in the software without downtime. The total cost of ownership is minimal because it does not require IT, custom coding, or integration skills.

Cost Savings

When you don’t have to spend time doing repetitive and manual tasks, you save time and money. A robotic process automation solution is estimated to save you three to ten times the amount of the cost of the software in the first year.