New Customer FAQ from CASNET Acquisition

How Do I Receive OnBase Support Going Forward?
In the near term, you will continue to call 330-848-8800 or email support@casnet.com for your OnBase support. By early November we plan to have our systems and processes consolidated and CASNET’s support team will be fully integrated into Naviant’s support team. Naviant will continue to have a physical office in Akron OH within the existing CASNET office location, in addition to Naviant’s headquarters in Verona, WI.

How Do I Receive ApplicationXtender Support Going Forward?
In the near term, you will continue to call 330-848-8800 or email support@casnet.com for your ApplicationXtender support. By early November we plan to have our systems and processes consolidated and CASNET’s support team will be fully integrated into Naviant’s support team. Naviant will continue to have a physical office in Akron OH within the existing CASNET office location, in addition to Naviant’s headquarters in Verona, WI.

Has my account manager changed?
For most customers, your account manager will not change. In instances where there will be a transition in account management, Naviant will communicate those changes directly to affected customers in the near term. If you do not know who your account manager is, please contact Liz Skolaski, EVP and COO, at lskolaski@naviant.com or call 888.686.4624.

I am in the middle of an implementation. How does this acquisition affect my organization?
Please continue to move forward with your implementation. Our commitment is to make the integration of the CASNET team as seamless to you as possible.

Do I need to approve the assignment of my CASNET agreements to Naviant?
We are in the process of reviewing all legal agreements and will let you know if we need to have you sign anything to make the transition to Naviant.  Our goal is to make this a seamless transition for you.  If you have any questions or concerns, please feel free to reach out to Michael Carr, EVP and CFO, of Naviant at mcarr@naviant.com or call 888.686.4624. Alternatively, you can contact Brad Bowers, President of CASNET.

Should I remit invoice payments to Naviant moving forward?
Please submit payments to the company that issued the invoice. Naviant will be issuing invoices for services provided in November and subsequent months and for software renewal terms beginning on or after January 1, 2018.

What if I have accounting related questions?
If you have any Administrative questions, please reach out to our Contract Administrator, Carrie Saurbeir at purchasing@naviant.com and she can help answer any questions for you or get you any additional forms you require, like Naviant’s W-9 form or a sales tax exemption form.  Those Administrative documents can be returned to purchasing@naviant.com.

Does Hyland Software support this acquisition?
“Hyland fully supports this acquisition, and we believe Naviant is a shining example of a top OnBase partner that provides exemplary delivery and support to their clients,” said Eric Miller, Director of Channel Sales at Hyland.

When will I hear from Naviant?
The acquisition will be officially finalized on November 1st, 2017. Once this happens, you will hear from our marketing team about all of the exciting opportunities Naviant provides to our clients, including free training webinars, newsletters, blogs, and our Annual Summit to name a few. We plan to host a “Welcome to Naviant” webinar in November that will introduce you to our executives, combined support and implementation teams, our culture, and all of the additional free resources you now have access to as one of our clients.

Who is Naviant?
Naviant helps organizations operate more efficiently using ECM and workflow automation software. As a long-standing key partner of Hyland headquartered in Verona WI, Naviant helps organizations operate more efficiently using OnBase ECM and workflow automation software. Naviant’s “process-first” approach brings focus to the importance of process improvement prior to implementing best-in-class ECM solutions and technology. As a nationally-recognized OnBase partner with over 30 years’ experience, our clients do more with less by streamlining processes and gaining visibility into the information they need to make better decisions. Learn more at naviant.comProcess focus. Excellence.  

 

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