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WPS partners with Naviant to improve Medicare workflow

Posted: May. 5, 2015

OnBase system brings cost savings while reducing handling time and boosting quality
MADISON, Wis. — May 1, 2015 — Wisconsin Physicians Service (WPS) today announced a strategic partnership with Naviant, Inc. to bring enterprise content management and streamlined workflow processes to its operation as a Medicare Administrative Contractor for the Centers for Medicare & Medicaid Services.

WPS has purchased OnBase by Hyland, a best-in-class enterprise content and case management system.

“By teaming with a top Hyland channel partner like Naviant, we’re finding important synergies that will help us make our Medicare operation more efficient,” said Jay Martinson, Executive Vice President of Medicare for WPS. “We’re just starting to see significant improvements after completing a successful pilot program.”

WPS and Naviant are designing a new electronic workflow and implementing the case management system that will affect all business units across the WPS Medicare division.

The OnBase pilot program in the Provider Enrollment unit at WPS produced significant improvements in productivity, comparing January 2015 to January 2014.

  • Part A: 149% productivity increase in applications processed
  • Part B: 49% increase in applications processed

WPS engaged Eightfold Consulting, a business process re-engineering company, to evaluate the OnBase implementation in Provider Enrollment.

“WPS and Naviant built a very good product,” said Kevin Erickson, Principal of the Fargo, N.D.-based consulting firm. “We have not seen a better implementation for this type of work.”

The evaluation notes sophisticated workload management capabilities as well as a streamlined user interface that takes advantage of the latest OnBase features to speed processing and improve quality.

Development of the solution throughout the WPS Medicare operation began this month with implementation set for September.

OnBase is a flexible and comprehensive enterprise content management system that helps organizations manage documents and data in streamlined business operations. OnBase supports case management and empowers organizations to handle knowledge-driven work.

About Naviant
Naviant, Inc. provides sophisticated enterprise content management (ECM) and business process management (BPM) solutions that drive efficiencies and insights into business data and processes.

As a top OnBase solutions integrator and workflow automation consultant, Naviant has achieved the highest level of recognition as a Platinum and Diamond Support Partner. The Diamond Support level is awarded to select Hyland partners that provide excellent support and service and maintain outstanding customer retention levels.

Within the insurance industry, Naviant helps insurers create competitive advantages through streamlined processes, reduced costs, increased internal controls, audit assistance, and improved customer service. For more information about Naviant’s ECM solutions, please visit naviant.com.

About WPS
Founded in 1946, WPS is a nationally regarded government contractor and Wisconsin’s leading not-for-profit health insurer. The WPS Health Insurance division offers affordable individual health insurance, family health insurance, high-deductible health insurance, and short-term health plans, as well as flexible and affordable group plans and cost-effective benefit plan administration for businesses. The WPS Medicare division administers Part A and B benefits for millions of seniors in multiple states, and the WPS TRICARE division serves millions more members of the U.S. military and their families. In 2015, the international Ethisphere® Institute named WPS one of the World’s Most Ethical Companies® for the sixth straight year. For more information about WPS, visit www.wpsic.com.