Technical Support Specialist

Position Background

Naviant is looking for someone who is passionate about process improvement and learning about content services from a technical aspect. We are a growth-oriented company that prides itself on customer focus and the employee experience


  • 4-year or 2-year Technical Degree Preferred
  • Aptitude for technology and process methodology


  • Provide phone support for software and hardware issues
  • Develop and maintain skill set necessary to install, configure, and support OnBase (core products) Kofax Ascent Capture, Verity, Captovation, Digitech and related solutions offerings
  • Plan and execute software upgrades and install software patches
  • Perform system audits and analysis to provide recommendations to enhance system functions
  • Provide training to non-technical resources

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