Your Ultimate Guide to Digital Transformation | Learn More →
True digital transformation has many critical components. It should help you improve efficiencies throughout your entire organization. And as industry changes arise, it should be able to respond quickly. It also should support your policyholders through insurance automation.
By leveraging a content services platform, you can unlock your true potential. You gain instant access to your data, including documents, images, and other relevant information. You’ll be able to drive new business and claims decisions faster. You’ll spend less time looking for information and more time working with it. As a result, you can focus on the more important matters. The focus could be spotting new opportunities to help policyholders. Or it could be simply building your business. The possibilities are endless.
Naviant has deep experience with Life Insurers who manage high-volume new business, underwriting, and claims processing. Naviant’s focus on process first is key to your success. To achieve success, you’ll focus on the process first. You will begin with a focus on simplifying your existing processes. Then, you will begin implementing technology to solve your problems. Whether your focus is on new business and underwriting, claims processing, or customer service, Naviant’s life insurance experience can help to make your transformation a success.
Documents and content drive your decisions day in and day out. But both legacy and modern policy management solutions make mistakes. Both see managing the content you need to make business decisions as peripheral functionality. But a content services platform can help. When you implement one, you can maximize your digital transformation efforts. This solution can help you increase both automation and visibility. It conveniently stores all your information in one place. As a result, you can make better underwriting decisions with ease. It also accelerates your claims processing. This way, you can solve your customers’ problems faster than ever before.
Your customers expect more than ever. With higher demands, many insurers have inflated staffing to try and meet customer expectations. By implementing a New Business solution, you can manage the manual, paper-intensive processes in place today more efficiently. This solution will allow you to make better, faster decisions.
From the onset of the claim through the determination, you need to complete many tasks. With a Claims Case Management solution, your information and content are accessible and centralized. It allows your workflows to automatically route information, verify coverage, and track missing or required content. Notifications and reminders can automatically send based on the rules you put in place to keep projects on track. Workloads can be rebalanced based on case load and your team will know what is the most important work to do next. It can also integrate with core policy admin solution, such as:
When you integrate, the results can be significant. You will experience an increase in efficiency across claims operations. You can serve your customers from FNOL by leveraging live and offline video collaboration. It also features helpful mobile capabilities. Your customers or field staff can upload photos, videos, and other documents. With these features, your adjusters get instant access to the information necessary to start processing a claim.
Your core systems alone can limit your efficiency potential. They may not be able to manage certain documents, cases, and processes. The solution is finding the right integration can accelerate your digital transformation. Solutions like Guidewire, Duck Creek, LifePro, and even Legacy AS400 solutions can seamlessly integrate with your solution. As a team, the two solutions can automate workflows. This can then speed up processing times across the insurance lifecycle. Integrating your solutions increases the quality and efficiency of your work and customer service.
Your customers communicate via email, text, and social media. And these habits affect their expectations for you. You must manage complex communications without manually assembling content. Integrating directly with your Document Management solution can help. Personalized communication is time-consuming when it’s manual. But integration can make personalization easy and reduce costs. It also provides a record of each interaction with your customers. And you can access all this data in one secure place.
Litigation requires file preparation and legal review in little time. Unfortunately, both processes are expensive. But a document management solution can ease this pain. It quickly and securely gathers and shares the information and files you need.
Document retention and records disposal of both policy and claims information is essential. And it can open you up to liability if left unattended. But with rules and logic, you can automatically manage the retention and destruction of documents and stay ahead of legal issues. This way, you can ensure your team will adhere to your corporate policy.
Your field adjusters need have access to all information wherever they go. A mobile field adjuster solution makes this possible. You can capture photos, videos, and other information while in the field. With offline capabilities, they can collect this information anywhere. Once connected to a network, your core applications exchange the captured data. In the end, you save both time and money.
Our Go-To Tools
You can also use document management to automate your business processes in the following areas:
OnBase combines document management, records management, and business process automation into a single solution.
“I think it is fair to say going with this OnBase Naviant solution has probably been the biggest step change in our company’s 80-year history. More importantly, it positions us to make those additional step changes in the future as we try to do what we need to do to meet the customer’s needs how they want them met.” – Mark Stevenson, Senior Vice President of Administration, Guarantee Trust Life Insurance
A Case Management solution can do wonders for Provider Enrollment departments- you can get significant productivity gains and increase visibility while lowering employee stress, raising morale, and cutting down overtime.
With hundreds of filing cabinets and delayed processing times, the organization’s leaders decided it was time to move toward a paperless environment, so they implemented OnBase in their claims department.
Take a tour of the connected insurance carrier. We will give you an overview of the solution, from policy and digital mailroom to AP and new business.
With a single platform and unlimited potential, more than 525 insurers trust OnBase for their Enterprise Content Management (ECM) needs, from managing processes to cases and more.
To accelerate their digital transformation, insurers should look at platforms that integrate, wrap and extend legacy systems, providing a bridge from their functionally limited present to their agile and responsive digitally transformed future.
