When I should I use the support phone line?
Call support if you are having a system down and/or cannot use your system. We limit use of the phone line for these emergencies so we can prioritize and start working on them immediately. For all other requests, please use the Customer Portal.
I'm a new OnBase Administrator and need information regarding system administration. What should I do?
We have created an admin guide for first time administrators. You can request it by emailing firstname.lastname@example.org.
How do I get access to the Naviant Customer Portal?
All Authorized Service Contacts should have access to the portal. If it is your first time, select the "I forgot my password" option at the login screen. Your account has already been set up, and all you will need to do is create a new password. If you are still having issues accessing the Naviant Customer Portal, please let us know at email@example.com.
How can I add another user at my organization to the customer portal?
Authorized Service Contacts cab add new users at any time by sending an email to firstname.lastname@example.org.
How can I request an upgrade of my OnBase system?
If you would like a quote for an upgrade of OnBase's latest release, please fill out the form at this link.
How can I request an audit of my OnBase system?
If you would like to schedule an audit, or obtain more information on the contents of the audit, please email support @naviant.com.
What other training resources would be helpful?
We have monthly blogs and webinars that can provide insight and details for all facets of OnBase.