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Meet the Support Team

Hear what it’s like to work with Naviant’s Customer Support Team (CST) and meet a few of our team members. We pride ourselves on excellent customer service, and our mission is to help you grow and achieve outstanding results. We ensure your software is working to its full potential by proactively reviewing your system through audits, listening to your goals, and offering suggestions for improvement.

Greg Albert

Greg Albert

VP of Professional Services & Support
Greg Albert

Greg Albert

VP of Professional Services & Support
2019

Greg Albert brings 8+ years of management and technical expertise to the enterprise content management industry. Greg’s focus on providing excellent customer service and team member development has led to the technical team’s growth. He has been critical in developing technical staff, ensuring that the team focuses on achieving their goals. Greg’s passion for employee development, focus on logically working through technical issues, and focus on continual growth have led to his teams’ success.

Community Involvement
Associate Board Member of the Boys & Girls Club and his neighborhood association.
Fun Fact
Outside of work, Greg enjoys spending time renovating his home and rooting for the New York Mets.
Paul Kegler

Paul Kegler

Manager of Customer Support
Paul Kegler

Paul Kegler

Manager of Customer Support
2017

Paul Kegler is an experienced communications leader with a demonstrated history of managing specialized technology teams in the Military. Paul’s 13 years of Military experience were technology focused as he overcame often unfavorable conditions to provide needed network infrastructure and capabilities to his organization. Since coming to Naviant in 2017, he has applied his leadership skills to the Naviant Software Support department while he obtained several OnBase certifications. In 2019, he transitioned into an architect role specializing in OnBase Upgrades and RPA solutions. Outside of work, he enjoys spending time learning new technologies and providing IT support for older relatives and family friends, ensuring they can stay connected in today’s world.

Community Involvement
Volunteer combative instructor for Youth Martial Arts studio
Fun Fact
Diehard Sci-fi and Fantasy fan with over 360 titles completed on his Audible account
Jeff Luker

Jeff Luker

Manager of Professional Services
Jeff Luker

Jeff Luker

Manager of Professional Services
2021

Jeff Luker joined the Naviant team in 2021 after working as a manager in healthcare IT since 2012. As manager over the professional services team at Naviant, he brings a passion for customer success, process improvement, and employee growth. He focuses his team on working efficiently and effectively to solve problems and improve outcomes. Outside of work, Jeff loves to golf, grill, and go on hikes with his wife, dog, and 1-year-old daughter.

Community Involvement
Goodman Community Center, Underdog Pet Rescue
Fun Fact
Outside of work, Jeff enjoys hiking with his wife, daughter, and dog, and rooting for the Missouri Tigers!
Nick Albanese

Nick Albanese

Associate Manager of Customer Support
Nick Albanese

Nick Albanese

Associate Manager of Customer Support
2019

Nick has been working with OnBase since 2015, after obtaining his Bachelor’s Degree in Information Systems.  Nick has experience and interest in Workflow design, WorkView implementation, and process discovery. As a member of CST since 2019 and manager of the team since 2020, he also oversees the development of our internship program.  When not working, he can usually be found trying to perfect NY-style pizza making at home or taking a hike in one of the many beautiful Ohio State Parks. 

Terry Starkey

Terry Starkey

Senior Customer Success Specialist
Terry Starkey

Terry Starkey

Senior Customer Success Specialist
1992

Terry has over 25 years in the Information Technology field, including 15years in the System Administration arena. He has extensive experience with the enhancement of OnBase systems and has a solid foundation in the Computer Science field. As for non-work time, he can be found working on and discussing boats of all sizes with his boating friends. He also enjoys taking long walks with his dog and spending time with family. 

Jennifer (Pixie) Siegel

Jennifer (Pixie) Siegel

Senior Customer Success Specialist
Jennifer (Pixie) Siegel

Jennifer (Pixie) Siegel

Senior Customer Success Specialist
2009

Jennifer (aka Pixie) has over 20 years of experience in the Information Technology field, which includes 13+ years of Systems Administration and 15+ years of developing and implementing technical documentation and training. She has extensive experience with OnBase, SQL, and a firm foundation in computer science. Despite this, she considers herself a well-adjusted nerd with hobbies including gardening (poorly), archery, and knitting in public.

Dave Dodge

Dave Dodge

Senior Customer Success Specialist
Dave Dodge

Dave Dodge

Senior Customer Success Specialist
2012

Dave Dodge has provided Business Process Outsourcing (BPO) and System Administration services in one facet or another since 1986. He works out of our Ohio office. Outside of work, his hobbies include spending time with family, traveling, and playing golf. 

Mike Sullivan

Mike Sullivan

Senior Customer Success Specialist
Mike Sullivan

Mike Sullivan

Senior Customer Success Specialist
2021

Mike has over 25 years in the Information Technology field, with over 17 years working with OnBase. He has a degree in Computer Science and am currently a certified OnBase installer and Workflow Engineer. He has implemented OnBase installations as straightforward as scan/store/retrieve to enterprise OnBase solutions with Integrations to multiple lines of business applications. He especially likes to develop Workflow and Unity Forms.

Fun Fact
Outside of work, he enjoys renovation projects on his home, woodworking, spending time with family, and walking his daughter's two Bernese Mountain dogs.
Brianna Overkamp

Brianna Overkamp

Senior Customer Success Specialist
Brianna Overkamp

Brianna Overkamp

Senior Customer Success Specialist
2019

Brianna Overkamp has a degree in computer science from UW-Madison and has been with Naviant since 2019. Her favorite modules to work with are Workflow and WorkView within OnBase, as they have such a wide variety of applications when put together. Outside of work, Brianna enjoys playing video games, cross-stitching, and snuggling with her puppy. 

Matthew Caskey

Matthew Caskey

Senior Customer Success Specialist
Matthew Caskey

Matthew Caskey

Senior Customer Success Specialist
2021

Matthew has been in the IT field since 1996 and has worked with IT Industry leaders such as IBM, Hewlett Packard, and more recently, Hyland. In addition to having an Associate’s Degree in Applied Science with an Emphasis on Computer Technology, he is an OnBase Certified Installer with over 5 years’ experience in supporting OnBase and related products. His career has spanned both Government and Private industry with gradually increasing responsibilities. When he’s not working, he enjoys spending time with his family, boating, fishing, and golfing.

Mike Powell

Mike Powell

Customer Success Specialist
Mike Powell

Mike Powell

Customer Success Specialist
2021

Mike has a little over 20 years in the customer support field. Over the years, he has supported Keyfile, Laserfiche, FileNet, Kofax Capture, Onbase, and some lesser-known software systems like Capture pro. He has been mainly on the capture side of the house but will be working hard to expand to other areas. He likes reading, outdoor activities, and spending time with his two grandchildren.

Dru Bolock

Dru Bolock

Customer Success Specialist
Dru Bolock

Dru Bolock

Customer Success Specialist
2009

Dru Bolack has over 15 years of experience in the Information Technology field, 11 of which have been with OnBase, and dabbles in computer programing on the side. Outside of work, he likes to watch the sunset with an old fashioned from his patio and has been playing 3.5 D&D with friends every other weekend since 2004. 

James Ondak

James Ondak

Customer Success Specialist
James Ondak

James Ondak

Customer Success Specialist
2019

James has been working in IT for the past six years. He launched his journey into the field with an internship at NASA and has been skyrocketing ever since. James is the resident CST Brainware whiz but dabbles in Workflow configurations and general OnBase troubleshooting. Outside of the office, James enjoys a wide variety of hobbies running the full spectrum, from camping trips to video games.  

Jaime Hofer

Jaime Hofer

Customer Success Specialist
Jaime Hofer

Jaime Hofer

Customer Success Specialist
2019

Jaime has little over three years of experience in the Information Technology field, which includes two years of working with the OnBase Systems. He recently received his OnBase Certified Support Engineer (OCSE) certificate and is constantly building his knowledge of OnBase. In his spare time, you can find him enjoying his hobbies, including flying drones, playing video games, and playing golf with friends.  

Billy Hicks

Billy Hicks

Customer Success Specialist
Billy Hicks

Billy Hicks

Customer Success Specialist
2020

Billy has been utilizing technology his whole life, beginning with an interest in personal computers at a young age. This led him to study Computer Science at Baldwin Wallace University, and ultimately to begin his career in the Information Technology field. He has been working with OnBase since 2020 and brings experience writing both C# scripts and SQL queries. 

Fun Fact
In his time away from the screen, he enjoys going for runs with his dog, riding his motorcycle, and spending time with friends. 
Nela Khalaf

Nela Khalaf

Customer Success Specialist
Nela Khalaf

Nela Khalaf

Customer Success Specialist
2021

Nela has an Associate’s Degree in Computer Maintenance and Networking, as well as a Bachelor’s Degree focused in Cybersecurity. She enjoys working with Workflow and OnBase Forms. Outside of work, Nela enjoys spending time outdoors when its warm and loves to paint. 

Daniel Eierman

Daniel Eierman

Customer Success Specialist
Daniel Eierman

Daniel Eierman

Customer Success Specialist
2021

Daniel has a Software Engineering degree from Baldwin Wallace University with a minor in Spanish. He loves learning new things every chance he can, which is why he enjoys OnBase and its countless modules so much.

Fun Fact
Daniel's hobbies include trips to the beach, android application development, landscaping, and community service.
Stephen Bos

Stephen Bos

Customer Success Specialist
Stephen Bos

Stephen Bos

Customer Success Specialist
2021

Stephen has always had an interest in computing technology. He worked to fix computers from a young age and even learned how to write a little bit of code. These experiences led him to study Computer science at Utah Valley University. He has been eagerly learning and working with OnBase beginning in 2021.

Fun Fact
In his free time, he loves to play sports, spend time outside, and continue to learn and work with new technologies.
Jason Vaughan

Jason Vaughan

Customer Success Specialist
Jason Vaughan

Jason Vaughan

Customer Success Specialist
2021

Jason has a bachelor’s degree in Computer Science and Engineering. He is OnBase install certified and has been helping build and support OnBase systems for over a year now. In his free time, Jason enjoys fishing, camping, and going to the beach.

Jeric Ortillo

Jeric Ortillo

Customer Success Specialist
Jeric Ortillo

Jeric Ortillo

Customer Success Specialist
2021

Jeric graduated from California State University, Sacramento, in spring 2021 with a bachelor’s degree in Computer Science with a focus of Software Engineering. Jeric has been working with OnBase since Fall 2021 and has strong experience in Workflow, Workview, Reporting Dashboards, Unity Scripts/Unity API, and SQL. Outside of working, Jeric loves playing video games, photography, and visiting his Grandma.

Customer Training Resources

Upcoming Customer Events

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Common Questions

When I should I use the support phone line?
Call support if you are having a system down and/or cannot use your system. We limit use of the phone line for these emergencies so we can prioritize and start working on them immediately. For all other requests, please use the Customer Portal.
We have created an admin guide for first time administrators. You can request it by emailing support@naviant.com.
All Authorized Service Contacts should have access to the portal. If it is your first time, select the "I forgot my password" option at the login screen. Your account has already been set up, and all you will need to do is create a new password. If you are still having issues accessing the Naviant Customer Portal, please let us know at support@naviant.com.
Authorized Service Contacts can add new users at any time by sending an email to support@naviant.com.
If you would like a quote for an upgrade of OnBase's latest release, select the button on this page above called Software Upgrade Request.
If you would like to schedule an audit, or obtain more information on the contents of the audit, please email support @naviant.com.
We have monthly blogs and webinars that can provide insight and details for all facets of OnBase.
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