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Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.
Check out A Day in the Life of a Technical Support Specialist on the Customer Support Team
Our culture is dynamic, fluid, fun, and evolutionary. We remain rooted in our core values of integrity, openness, and teamwork. Our employees are bright, innovative, and highly adaptable people who share a common desire to excel and provide exceptional services and support that our customers look forward to experiencing.
Bring all that you are: At Naviant, we believe that our embrace of diverse perspectives and experiences is critical to our ongoing growth and success. Our differences help us to innovate to our highest potential. That’s why we are committed to actively fostering a culture of inclusion, respect, and open communication across the entire Naviant family. Each Naviant employee contributes to this goal every day in their commitment to be a positive force in an inclusive environment and seeking opportunities to learn and grow from one another. No matter who you are, how you think, or where you came from, we celebrate you.
Our people and culture have allowed us to thrive and will ensure our continued success. We are always looking for people to join our high-performance culture and team of professionals!
Benefits & Perks
- Health & Dental Insurance
- Retirement Plan with Employer Matching
- Disability and Life Coverage
- Wellness Initiatives
- Giving Back to Our Community
- Donation Matching Up to $250
- Affinity Programs
- Flexible Work Environment
- Monthly Values Player (MVP)
We take pride in our company values because our employees created them. We hold each other accountable to living these values, and even created an award for it – Naviant’s Monthly Values Player (MVP). You could be nominated by a co-worker, supervisor, or client as someone they saw living up to our core values.
Along with the public recognition for your accomplishments, you receive a $200 bonus on your paycheck, $40 towards Naviant gear, and a $100 donation to the charity of your choice. If you make a nomination that is selected as the MVP, you will receive a $50 bonus.
Meet the Managers
Mitch rejoined the Naviant team in 2023 to focus on the company’s long-term strategy. His background as a software developer and machine learning practitioner gives him a unique perspective on today’s technological landscape, while his twelve years in systematic trading brings an outsider’s perspective to the enterprise content management industry. Mitch has a passion for solving problems and being a member of dynamic teams.
Michael Carr brings 30+ years of financial and business expertise to the enterprise content management industry. Michael’s vision for growth and success has brought tremendous focus to the Naviant team and culture since he joined in 2007. He has been critical in developing corporate goals and key performance indicators that flow through departments, teams, and individuals to achieve success. His high degree of personal integrity and sincerity has led to his successful leadership. When not at work, Michael enjoys spending time with family, golfing, and of course, rooting for the Iowa State Cyclones.
Jason Bruner brings 10+ years of experience in the accounting and finance industry. Jason’s analytical expertise has helped Naviant to focus on its goals and ultimately achieve them. Additionally, Jason oversees Naviant’s facilities and supports the marketing, sales, and operations teams. Jason is dedicated to helping others realize how to use their strengths best and accomplish beyond their perceived limits. This leadership has led to the success of many. Outside of Naviant, Jason enjoys reading and spending time with his family.
Tricia Shields brings 16+ years of HR and Office Administration experience and 11+ years within the Content Services industry. Tricia has automated Naviant’s HR department fully over the past 8 years. In the process, she has proven just how impactful automation can be for not only entire organizations but for individual employees. She is also passionate about creating a company culture that fosters growth and engagement, which has been critical in building Naviant’s exceptional team and success. Outside the office, Tricia enjoys spending time with family and traveling. She also golfs- she was on the first Middleton High School women’s golf team in 1998 and is working to regain those skills!
Greg Albert brings 8+ years of management and technical expertise to the enterprise content management industry. Greg’s focus on providing excellent customer service and team member development has led to the technical team’s growth. He has been critical in developing technical staff, ensuring that the team focuses on achieving their goals. Greg’s passion for employee development, focus on logically working through technical issues, and focus on continual growth have led to his teams’ success.
Chris Krause brings 25+ years of information technology, consulting, and business expertise to the enterprise content management industry. Before taking this role, Chris built Naviant’s award-winning software support team and led the software implementation team to record growth. Chris’s keen listening skills, sharp troubleshooting, business expertise, and cost-effective solution designs drive bottom-line value for Naviant’s clients. His leadership gives him the ability to create easy-to-manage solution designs that make the complex seem easy while sharing the personal desire for customer success. When not at work, Chris enjoys Wisconsin Badgers sports, boating, and traveling.
Jen Hein’s passion for innovation and dedication to pushing the envelope with marketing has helped position Naviant as the #1 Hyland Partner for Marketing Excellence. Jen’s vision for investing in the right marketing strategies and technology that align with sales to deliver a strong customer experience is a key pillar in Naviant’s growth strategy. With 18+ years of experience in B2B marketing, she has built an awesome team of marketers that share those same beliefs on how to gain and retain happy customers… and they have fun doing it! When not at work, Jen loves spending time with her husband and their four amazing children, being outside in nature, and giving out high fives.
Mark brings 25+ years of professional sales and sales management experience. Mark and his team act as guides on our clients’ journeys towards automation and value-driven solutions that transform organizations. Since 2010, Mark has assisted our clients in recognizing tens of millions of dollars in value. This has had a significant impact on Naviant’s sales growth. In addition to spending time with his family, Mark has a passion for supporting the Second Harvest Foodbank of Southern Wisconsin, golfing and supporting his alma mater, the Wisconsin Badgers.
Ed Modjeska brings 25+ years of sales, consulting, and management experience in the technology and enterprise content services industry. Ed’s creativity, passion, and leadership provide clarity to complex and sophisticated solutions. He has been critical in developing a strong, customer-focused sales team culture. Since joining Naviant in 2003, his integrity and experience have directly impacted Naviant’s strong revenue growth, Hyland partnership success, and customer wellness and innovation. When not at work, Ed enjoys spending time with his wife and their two sons, faith-based activities, and traveling.
Jeff Luker joined the Naviant team in 2021 after working as a manager in healthcare IT since 2012. As manager over the professional services team at Naviant, he brings a passion for customer success, process improvement, and employee growth. He focuses his team on working efficiently and effectively to solve problems and improve outcomes. Outside of work, Jeff loves to golf, grill, and go on hikes with his wife, dog, and 1-year-old daughter.
Gary is a business and technology operations leader with over 30 years of experience in companies ranging from startups to world-class business and consulting organizations. He has been successful in selling and delivering business and technology solutions, leading mission-critical operations, and managing projects of all sizes. As Manager of the Project Management Office, Gary oversees the delivery of solutions to Naviant’s customers and is focused on ensuring that the customer experience is of the highest quality. Outside of work, Gary enjoys hiking, golfing, gardening, traveling, and spending time with his family.
Cherise Kam brings 8+ years of Project Management and Software Implementation experience to the enterprise content management industry. Cherise’s passion for innovating and creating new processes with her colleagues and customers allows her to positively influence the execution of implementation projects. Since joining the team in 2022, Cherise has reconstructed the Project Management Office (PMO) with a focus on process creation, documentation, and complex problem-solving. As Director of Delivery, she has helped lead the rejuvenation of a profitable division, a collaborative team, and increased customer success. Her thoughtful leadership has fostered an engaged division, and her focus on growing people as individuals has been critical to her team’s development. Her passion is process improvement, bridging the gap on complex topics, embracing change, and enhancing team culture. Outside of work, Cherise enjoys cooking, staying active, traveling the world, anything Disney/Marvel, and spending time with friends and family.
Mel is the Associate Manager for Customer Success at Naviant, focused on Cloud Solutions, Migrations and Identity Provider. With her 6 years of cloud experience and 12 years as an OnBase Architect, she strives to ensure that our customers have a more streamlined and refined migration experience over to the cloud and provides guidance for our Net new cloud customers and Identity Provider solutions.
Paul Kegler is an experienced communications leader with a demonstrated history of managing specialized technology teams in the Military. Paul’s 13 years of Military experience were technology focused as he overcame often unfavorable conditions to provide needed network infrastructure and capabilities to his organization. Since coming to Naviant in 2017, he has applied his leadership skills to the Naviant Software Support department while he obtained several OnBase certifications. In 2019, he transitioned into an architect role specializing in OnBase Upgrades and RPA solutions. Outside of work, he enjoys spending time learning new technologies and providing IT support for older relatives and family friends, ensuring they can stay connected in today’s world.
Katelyn is passionate about connecting people to the information they seek and helping make their day-to-day work lives more manageable. Her curiosity, desire to try new ideas, and strategic approach to projects have allowed her to evolve alongside the digital marketing landscape for the last decade. She helps the team stay focused on initiatives that produce results with her love for analytics and a collaborative process. When not at work, Katelyn loves outdoor adventures, spending time with family, reading, and all sorts of crafts/house projects.
Tim Sniff brings 15+ years of business development outreach expertise to the enterprise content management industry. Tim has fun and loves working with his Business Development Team reaching out to prospects and customers educating them on the benefits of Digital Transformation with Naviant’s solutions. The Business Development Team’s efforts have helped position Naviant as the #1 Hyland Partner for Marketing Excellence. Tim loves developing relationships with Naviant’s prospects and clients and learning about their successes. Outside of work, Tim enjoys spending time with his wife and their young daughter.