What is Document Management Software?
Document management software stores all document-based content in one digital location. It handles any document file type. You can search and find content faster. Access the information you need wherever and whenever you need it. As a result, enterprise document management software empowers you to make quicker and smarter decisions. Plus, you streamline your business processes.
Where to Use Document Management Software
Document management is versatile. You can apply it to any area of business where content and processes exist. You can use document management software across an entire company. However, many people choose to start with a department or a specific process.
If you start big or small, we’re confident it’ll make life at work better.
Document Management Software Results
You’ll streamline procedures with document management software. Naturally, this leads to cost reductions. It’s a simple fact: digitally storing all your documents means less paper. And, less paper equals decreased costs. You may also cut down on shipping fees when you don’t need to mail information.
Locating a specific document can take a lot of time. You scourer through applications, email inboxes, spreadsheets, file shares, and filing cabinets. We’ve all been there. With document management software, your data is in one place. So there is only one place to look. Stop wracking your brains. Quickly search and retrieve your data in its many formats.
As a result of saved time, you increase productivity. You and your team can focus on more valuable tasks. Getting more done in the same amount of time, now that’s the definition of productivity! Maybe you’ll even unlock talents and skills in employees that would’ve remained hidden.
Deliver Better Customer Service
Customer service can flourish when you have all the information you need. The ability to search, process, and deliver data is beneficial for everyone. With content services, you can create high-quality service and seamless experiences for your customers.
Evolution to Content Services
03.Enterprise Content Management (ECM)
04.Business Process Management
Let’s face it, modern businesses are more data-driven than ever. And, accessing your documents in one electronic database isn’t enough. As technology advanced, the ability to manage documents has too. Let us walk you through the evolution of the industry from Document Management in the 80s, to enterprise content management in the 90s, to Business Process Management in the 2000s, Case Management in the 2010s, and finally to Content Services in 2020.
In the 1980s, document management systems consolidated documents into an electronic file cabinet. It also featured basic search and retrieval capabilities.
Enterprise Content Management (ECM)
In the 1990s, solutions needed to do more than store and search. Software began to incorporate more valuable features. This included the storage of more content types and workflow automation. You could now automate routing and manage approvals. For these reasons, document management advanced to enterprise content management (ECM).
ECM introduced additional ways to manage, capture, integrate, access, and measure content. You could also store a wider variety of information. Notable, you can add files like electronic forms, emails, photos, videos, audio, and data streams.
Business Process Management
In the 2000s, workflow evolved again to become more sophisticated, allowing complex business rules to manage integrated processes to drive business value, and the Business Process Management (BPM) evolution was born.
In the 2010s, only the leading tools began providing integrated Case Management capabilities. Case management software was the answer to processes that could not be defined and had unpredictable outcomes. Case management allows you to view all the ancillary information related to a business event, or case, in one place. The information these solutions can display may include data records, checklists, phone calls, emails, observations, forms, history, and documents.
Today, the industry has transformed into content services platforms. It elevates ECM, BPM, and Case Management. A content services platforms use a strategic approach. And supports company growth and change.
Content services platforms address a bigger picture. It recognizes how we interact with content will continue to evolve. As a result, so will their needs.
Content services coordinate content usage by users, systems, and applications. By using strategy-driven technology, it’s easier to address common business problems. For example, solve your compliance, risk management, process inefficiencies, and the retention and sharing of business knowledge.
Guarantee Trust Life Insurance (GTL) - Paperless Document Management Solution
Access to documents is much greater now. Their whole customer service team previously had to put in request for a file pull, but now they have immediate access to documentation in order to support customer calls.