What is Robotic Process Automation?

What is RPA?


Robotic Process Automation (RPA) software drives business efficiency and accuracy by unburdening your staff with repetitive work through a digital workforce. You can think of your digital workforce as software robots, and they are your new and most dedicated employees.

Your digital workforce of software robots will work without breaks, vacations, sick days, or excuses. The robots work quietly in the background on tedious, high-volume, and repetitive tasks that no other employee willingly wants to do. Robotic Process Automation saves you time and the company money. But don’t worry, the robot doesn’t want the credit. It prefers to make your team look good. Because with your new employee doing the “dirty work,” you can focus on those business initiatives and projects you haven’t been able to find time for until now. From here on out, you will have the time and energy to achieve more and serve your customers better.

Robotic process automation software is a popular solution in Call Centers, Accounts Payable, Human Resources, Claims Processing departments, as well as in finance, banking, insurance, and telecommunication industries. Robots can fill the gaps in your processes and communicate with business systems you already have in place.

Robotic Process Solution Results

You will eliminate human error when a process is automated with a robot because the task will be done the same way every time. Following your predefined rules and steps, the robot completes tasks accurately and ensures you remain compliant.

Robots can scan, extract, digitize, and validate data before transferring it to the appropriate business system. Their capacity to work 24/7 and complete tasks in a flash reduces the potential of backlog work. Robots are also able to check your data against regulations and standards so you can be confident in your compliance. If inaccuracies are detected, the robot will alert you. All steps and activities are recorded in your process to make it even easier to monitor and reference. With the robots in action, you can be confident while you remain hands-off and focus your time on business decisions that require your expertise.

A software robot can accelerate tasks by minimizing the need for human intervention. Also, the robots create an audit trail for easy tracking. This way, you can see bottlenecks and quickly answer process questions. By solving your slow processing and poor visibility, you can improve customer satisfaction by serving them speeds they expect – immediately after they ask the question.

Robots can work without taking a break, can work 24/7, and can take on more work without slowing down. You can pass your manual and repetitive processes to the robots. With a robot on your team, you can focus on tasks that require your expertise.

When you don’t have to spend time doing repetitive and manual tasks, you save time and money. A robotic process automation solution is estimated to save you three to ten times the amount of the cost of the software in the first year.

You rely heavily on legacy systems and software. No problem! You can introduce a robot to integrate your legacy application data with your core systems. No more development dollars need to be wasted on that old system. RPA software is built to learn and to be used with little effort from IT teams. The robots can work with existing business applications just like you would. The integration of a robot is easy and doesn’t require coding. You can see an outstanding ROI, even on your legacy systems.

Developers of RPA software kept ease of use in mind. You can add or change processes in the software without downtime. The total cost of ownership is minimal because it does not require IT, custom coding, or integration skills.

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