There’s a shift taking place in the enterprise content management (ECM) industry as it evolves into content services. Specifically, the term ECM has been used and misused over the years to describe a wide gamut of tools, methods and strategies spanning basic content repositories to highly integrated and complex platforms. However, in this context, the term ECM no longer accurately reflects the comprehensive ways organizations create, share and interact with content and the true transformative nature of context- and content- centric solutions and processes.

A content services platform helps to unify traditional siloed and disparate systems into a seamless, secure, and highly searchable work environment. Additionally, it enhances collaboration, reduces costs, and optimizes workflows. Simultaneously, it empowers organizations to repurpose resources and content. Finally, it maintains information ecosystems optimized for corporate governance and compliance.

Enterprise content needs to be process-aware, and the enterprise processes need to be context-aware. This intelligence comes from the ability to harness metadata, the foundational element of any good enterprise-grade content services platform, as well as analytics related to asset usage and performance.

For instance, check out this report from analyst firm Frost & Sullivan. In it, you’ll find out more about this shift as well as:

Growing Pains


  • Rebooting Aging Workflows to Cope with Today’s Information Management Needs
  • Information Mismanagement Leads to Security Breaches
  • Usability is Key

Technology to the Rescue


  • Future-proofing Your Technology Investment through Standards
  • Role-Based Apps vs. Monolithic Suites
  • Service-oriented Architectures
  • Baby Steps to Deployment Success and Achieving Business Goals
  • Beyond Search
  • Widgets
  • Leveraging the Cloud

Show Me the Money


  • Cost Reduction
  • Workflow Optimization
  • Targeted, Consistent and Engaging User Experiences
  • Information Management in Action

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