Double-Digit Productivity Improvements
When it comes to mastering document and content management, few companies can match the expertise and experience of Verona, Wisconsin-based Naviant, Inc., an enterprise content management (ECM) solutions integrator and business process management (BPM) consulting specialist.
For the past 30 years, Naviant has empowered their clients to make better and faster decisions through simplifying business processes and implementing ECM solutions such as OnBase. Naviant expertise and focus is within government, insurance, commercial, and healthcare. As a full service ECM solutions integrator, Naviant has a Physical Records Division that supports their existing customer base in converting physical documents and microfilm/fiche to electronic form so it can be used within their OnBase system.
Naviant’s process-first approach has served its clients well. When the company had an opportunity to improve its document scanning processes using the Falcon document scanning workstation from OPEX Corporation, Naviant’s leadership immediately saw the potential for Naviant and their clients.
Since installing the Falcon, Naviant has seen productivity gains ranging from 35 to nearly 90 percent. These gains have been realized by eliminating the time-consuming document preparation that was necessary using their old document scanning system.
Improve Processes, One Client at a Time
Falcon is a one-step, drop-feed scanning workstation that allows operators to scan a wide range of document sizes with minimal preparation. For a company that handles a wide variety of document sizes and types for many clients, that adds up to significant gains in efficiency. Naviant first saw these potential benefits during an installation project with a mutual client.
In that case, a large government client needed to improve their document handling processes. The client was already using OPEX extractors to handle the client’s mail, but the client needed a more efficient way to manage their document scanning.
OPEX and Naviant discussed the possibility of presenting a unified solution to the client which would combine an OPEX Falcon scanner with the Hyland OnBase ECM software offered by Naviant.
What’s Good for the Goose…
Well, it turned out that the solution was so successful for the client that Naviant purchased a Falcon to use for its own conversion operations. “Because Falcon can handle multiple sizes of records at once, we understood the efficiency gains that were possible,” says Amy Larson, Manager at Naviant. And she was right.
This case study demonstrates how Naviant is always looking for ways to improve processes and increase productivity.