In recent years, state and local governments have been facing an increasing amount of pressure to digitally transform operations and invest in tools that improve efficiencies and service delivery. And on top of it all, they’re expected to continually cut costs. The recent global crisis has only made the need for transformation become more urgent due to how it has impacted citizens, communities, and government workers.

State and local government agencies have traditionally been met with significant challenges when it comes to updating and upgrading their IT systems and infrastructure. This is including but not limited to budgetary concerns, heavy workload, and insufficient IT resources. Fortunately, all of this has been aided by government leaders’ increasing acknowledgment that investing in technology pays off to improve transparency, responsiveness, and public trust.

To investigate the goals for state and local government transformations, the National Association of State Chief Information Officers (NASCIO) released a list of priorities for state CIOs in 2020. While budgetary and resource constraints certainly are present, it’s critical that state and local governments still make the effort to modernize their technology and increase the efficiency of their operations.

NASCIO lists the following as some of the key initiatives that agencies must pay close attention to in the coming year:

  • Digital Government
  • Cloud Services
  • Legacy Modernization
  • Consolidation/Optimization
  • Innovation and Transformation through Technology

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