With documents coming in from a variety of different sources – web portals, emails, faxes, and hard copies – the process of managing appeals and grievances is not an easy one. OnBase offers an end to end solution from the initial capture through determination. The OnBase Appeals & Grievances (A&G) solution provides a complete approach to compliance challenges. The solution leverages OnBase’s native case management capabilities, system connectors, letter generation and real-time dashboards to create a self-policing, CMS-compliant A&G process.

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