Content Portal

Unlock Seamless Self-Service and Efficiency with the Content Portal

Enhance your organization’s operational efficiency, accessibility, and customer experience with the content portal, a fully integrated web content management portal that integrates seamlessly with your existing IT setup.

Powered by the Content Portal

Implementing the content portal can significantly boost accessibility. Ensuring that your content is accessible reduces legal risks surrounding accessibility-related lawsuits, increases user engagement, and produces more returning users, as your customers feel supported and enjoy their experience.

Increase in User Engagement
30- 0 %
More Returning Users
20- 0 %
Lower Risk in Legal Compliance
50- 0 %
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What is the Content Portal?

The Content Portal, powered by Jadu, is an integrated web content management solution that seamlessly connects with OnBase Content, Workflow, WorkView, and other systems. It enhances operational efficiency, supports digital self-service, and provides secure access to critical information, empowering organizations to deliver a comprehensive digital experience to their customers and constituents, while meeting accessibility requirements.

Why Portal Accessibility Matters

Using our content portal, we’ve been able to centralize our systems through seamless integration.

“Using our content portal, we’ve been able to centralize our systems through seamless integration with Perceptive Content. Our internal processes have become smoother, and more efficient and data collection is more secure, less error-prone and easier to manage.”

Keith Traquai

Systems Architect, Fanshawe College

Why Content Portal

Unlock Better Experiences for You and Your Customers

Organizations are increasingly facing customer demand for faster, smoother experiences that offer optimal convenience and accessibility. The content portal is designed to provide this, transforming the way you manage and access critical information as an organization, but also revolutionizing the customer experience with personalized self-service options.

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Enhanced Operational Efficiency

By integrating seamlessly with OnBase content, workflow, WorkView, and other systems, the content portal streamlines access to vital information and processes, reducing administrative tasks and improving overall efficiency.

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Improved Customer Experience

The content portal provides secure, personalized self-service options, allowing customers to access content and services 24/7 from any device. This reduces wait times and leads to happier customers.

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Scalability & Flexibility

The content portal is highly scalable and can be applied across various industries and departments, supporting growth and adapting with business needs as they change.

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Maximized ROI

By using existing systems and integrating with legacy portals, the content portal helps you maximize your technology investments’ ROI, all while ensuring that your data is up-to-date and accurate.

Customer Stories

Every Success Story Starts With a Vision

Our customers inspire us every day. It’s our privilege to help them achieve their goals and reimagine what’s possible.

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We have been able to deliver more and at pace.

“We have been able to deliver more and at pace, so now there is a much closer connection between the city councillors and residents.”

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Peter Bishop

Director of Digital & Customer Services, Birmingham City Council

The content portal has enabled us to go paperless.

“The content portal has enabled us to go paperless, automate processes, improve efficiencies, but most of all provide a better student experience with online self-service.”

Cam Jones

Senior Programmer Analyst, Fanshawe College

The council wants to provide for our citizens by giving them some key information in one place that is easy to access.

“BRUM account is the technology platform for being able to provide those excellent online experiences that the council wants to provide for our citizens by giving them some key information in one place, that is easy to access and it’s easy for us to scale.”

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Cheryl Doran

Assistant Director IT, Birmingham City Council

Core Capabilities

Empower Your Organization with Seamless Digital Experiences

The Content Portal is designed to transform the way organizations manage and access critical information. With advanced technology and seamless integration, this powerful platform enhances operational efficiency, improves the customer experience, and supports scalable growth. With secure access, personalized self-service, and low-code digital services, the Content Portal empowers you to make data-driven decisions and achieve excellence across your organization.

Capabilities Include

  • Seamless Integration
  • Secure Access
  • Personalized Self-Service
  • Low-Code Digital Services
  • Enhanced User Experience
  • Accessibility & Inclusivity
  • Government Portals

Seamless Integration

Known for its extensive integration capabilities, the content portal integrates with OnBase, Perceptive Content, WorkView, and legacy systems, ensuring a seamless, end-to-end workflow.

  • Connects with existing systems to streamline processes, including payment processors like Invoice Cloud
  • Reduces the need for manual data entry and duplication
  • Enhances data accuracy and consistency across platforms
  • Supports a cohesive intelligent automation strategy

Secure Access

The content portal provides government-strength security, scalability, and reliability, making it a trusted solution for public service organizations. It adds security by scanning all files submitted from outside resources to be verified free of malicious code before ingesting it into downstream systems.

  • Ensures data protection and compliance with regulations
  • Offers robust authentication and authorization mechanisms
  • Provides secure access to sensitive information
  • Maintains high availability and reliability

Personalized Self-Service

Enable internal and external users to access secure account portal pages, submit forms and payments, and streamline processes independently.

  • Facilitates 24/7 access to services from any device
  • Reduces wait times and improves user satisfaction
  • Empowers users to manage their own information
  • Enhances the overall customer experience

Low-Code Digital Services

Create business apps without complex coding thanks to the content portal’s integration with OnBase WorkView, which offers a low-code configurable framework.

  • Simplifies app development and deployment
  • Reduces dependency on IT resources
  • Supports rapid customization and scalability
  • Enables data-driven decision-making

Enhanced User Experience

Supports high self-service adoption by providing a seamless and intuitive user interface, accessible from any desktop or mobile device. It even lets users save their progress while completing forms, adding convenience even to the most complex forms.

  • Offers a user-friendly interface for easy navigation
  • Ensures compatibility with various devices and platforms
  • Promotes high adoption rates among users
  • Offers a shopping cart capability to make payment collection for multiple items seamless.

Accessibility & Inclusivity

Remain compliant with WCAG 2.2, Section 508 & EU Directive, ensuring inclusivity and allowing users to save progress while completing forms.

  • Supports accessibility standards for all users
  • Provides options to save progress on complex forms
  • Ensures compliance with legal requirements
  • Promotes inclusivity and equal access to services

Government Portals

Enhance efficiencies for constituents and staff alike. Content portals revolutionize the delivery of exceptional services to citizens.

  • Enables online processes at front end to reduce calls and wait times
  • Secure self-service for citizens 24/7
  • Integrates with existing portals and websites
  • Improves accessibility by delivering Section 508 compliance

Insider Session

Enhance Your Users’ Experiences

Find out about accessible, user-friendly strategies for designing and maintaining user access and making your digital portals more effective.


Watch Now

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Deep Industry Expertise

Solve Complex Problems with Efficiency

Our extensive experience enables us to develop customized technology solutions that solve your most complex business challenges. With the content portal and other advanced technologies, we help you create tailored solutions that integrate with your existing systems to solve the challenges that are unique to your organization. We create customized solutions for you using enterprise content management technology and other advanced technologies and integrate them with your existing systems to solve the problems that are unique to your organization.

Learn More About Our Solutions

Technologies

Combine Technologies for Tailored Solutions

We solve complex challenges by finding the right combination of tools – sometimes in unexpected ways. Our blend of technologies, from Content Portals to automation platforms, lets us build solutions that go beyond the obvious answers. Together, we explore all possibilities to create a custom mix that fits your needs.

Learn More About Our Technologies

Featured Technologies:

Enterprise Content Management (ECM)

Harness the power of an ECM solution to connect your content and data to the core processes and systems that power your business.

Artificial Intelligence (AI)

Artificial intelligence (AI) lets systems continually learn from data and identify patterns to enable smarter decisions with very little human intervention.

Intelligent Document Processing (IDP)

IDP uses artificial intelligence to reduce manual effort and automatically extract unstructured and semi-unstructured data from various document types such as invoices, contracts, EOBs, claims, and forms.

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More on Content Portal

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Experience the Future of Work Today

Tell us about your organization’s goals and we’ll create a unique solution that matches your needs. It’s time to take the first step.

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