What is Process Mining?
Unlock Hidden Insights with Process & Task Mining

Harness the power of AI-driven process and task mining to visualize, analyze, and optimize your business processes and give your organization a data-driven view of how you get work done.

Get More Out of Your Processes

The more complex the process, the more the benefits add up.

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What is Process Mining?

Process mining lets you discover and visualize your processes by analyzing your data and desktop user interactions. This process produces detailed insights that reveal your top opportunities for process optimization while enabling real-time process monitoring and predictions. Process mining aims to improve an entire process.

What is Task Mining?

Task mining focuses on the steps and actions within each task within a process, helping you improve efficiency and performance at the human task level.

How Process Mining and Task Mining Work Together

Process and task mining work together to enable you to track efficiency and identify opportunities for improvement. Process mining focuses on end-to-end process optimization, whereas task mining focuses on the individual tasks that ladder up to that larger process. They also differ in the types of data they utilize for their analysis. Task mining uses desktop user interaction data, like activity logs or screen recordings, while process mining uses system event logs.

Naviant has been working to add a significant amount of automation beyond out-of-the-box capabilities.

“Naviant is really pushing the boundaries of our software solution. Creating a highly-customized solution unique to their customer. One of our customers had needs beyond what we could provide, particularly deep in the code. Naviant has been working to add a significant amount of automation beyond out-of-the-box capabilities.”

Customer Success Director

Commercial Customer

Why Process & Task Mining

Achieve Data-Driven Process Improvement with Process Mining Solutions

As organizations face increasing pressure to do more with less, manual process improvement methods can’t keep pace. Process mining delivers the speed and precision you need to stay competitive.

Process mining technology helps organizations understand, monitor, and optimize their processes with great precision and accuracy. It’s a game-changer for organizations that aim to foster a culture that embraces data and makes data-driven decisions down to the last detail.

Identify Bottlenecks and Enhance Operational Efficiency

When you can visualize your business processes end-to-end and analyze them, you can identify inefficiencies and bottlenecks, leading to streamlined workflows and improved productivity.

Make Decisions Backed by Real-Time Process Performance Data

Process mining offers accurate process visualization and real-time insights into your process’ performance, which lets you make more informed decisions based on accurate, unbiased data.

Use Predictive Analytics to Address Process Issues Before They Occur

Process mining’s predictive analytics capabilities let you forecast future outcomes and proactively address potential issues, reducing risk and optimizing process performance.

Strengthen Compliance with Automated Process Monitoring and Alerts

By building models of ideal processes and setting up alerts for deviations, you can enhance compliance and prevent recurring issues.

Core Capabilities

Process Mining and Task Mining Insights for Measurable Results

By harnessing the power of AI-driven analysis through process mining and task mining, you can visualize, optimize, and predict future outcomes for your processes, driving efficiency, uncovering hidden bottlenecks that the human eye would otherwise miss, and revealing targeted opportunities for growth.

Core Capabilities

Process Discovery
Process Analysis
Process Monitoring
Process Prediction
Process Simulation
Task Mining

Process Discovery

Get full visibility into your workflows to discover hidden opportunities for improvement.

Collect session logs from user interaction without intrusion or disruption to identify the reality of processes, including key variations and inefficiencies
Visualize your entire process flow end to end, providing a comprehensive understanding of how your operations truly function
Build a backlog of improvement ideas
Ensure that processes are optimized before implementation

Process Analysis

Understand how your processes really behave as-is and identify your ideal opportunities for optimization.

Analyze real-time process execution and performance to understand how your processes function and why
Identify bottlenecks and inefficiencies
Generate actionable insights for process improvement
Target the highest value improvement opportunities with precision

Process Monitoring

Track your processes in real time to access continuous performance insights and prevent deviations.

Monitor your processes’ ongoing performance in real-time
Track process execution as it occurs
Set customized process alerts for deviations
Avoid process deviations for better compliance

Process Prediction

Machine learning technology lets you predict future outcomes and optimize your processes accordingly.

Boost your operational efficiency proactively and accurately
Identify potential problems before they occur
Formulate solutions to address process deviations
Save time, money, and resources using predictive analytics

Process Simulation

Put your process improvement ideas into simulated action before committing to implementing them. This way, you can evaluate their impact and make changes to ensure their success.

Optimize your process improvement ideas before implementing them
Provide your implementation teams with informed, tested decisions
Reduce lengthy trial-and-error cycles and the financial risks associated with it
Maintain business continuity with minimal disruptions during process improvement implementations

Task Mining

Observe your employees on their desktops as they complete tasks to determine how processes are really completed and use AI to find top optimization opportunities.

Capture the true reality of how processes are completed instead of relying on human estimations and how processes are supposed to run
Discover task variations, repetition, and inefficiency within processes.
Link desktop behavior with process details
Gain ideas to resolve the uncovered issues

Deep Industry Expertise

Streamline Your Processes, Whatever Your Industry

Our extensive process optimization experience enables us to guide you through the discovery process and beyond, uncovering your ideal opportunities for improvement and growth. Then, to make your plans a reality, we create customized solutions for you using advanced technologies and integrate them with your existing systems to solve the problems that are unique to your organization and ensure secure, efficient, and seamless handling of all your content.

Improve Your Process Mining Solutions

Technologies

Combine Technologies for Tailored Solutions

We solve complex challenges by finding the right combination of tools – sometimes in unexpected ways. Our blend of technologies, from process mining to automation platforms, lets us build solutions that go beyond the obvious answers. Together, we explore all possibilities to create a custom mix that fits your needs.

Learn More About Our Technologies

Featured Technologies:

Frequently Asked Questions About Process Mining and Task Mining

What is process mining used for?

Process mining is used to discover, monitor, and optimize real business processes by extracting insights from event logs in your existing systems. Organizations use process mining to pinpoint bottlenecks, surface compliance gaps, and identify which workflows are the strongest candidates for intelligent automation, eliminating the guesswork from process improvement decisions. (Link: Robotic Process Automation)

What is the difference between process mining and task mining?

Process mining analyzes system event logs to map and optimize end-to-end workflows. Task mining zooms in on individual human steps within those workflows by capturing desktop user interactions like activity logs and screen recordings. Together, process mining and task mining give you a complete, accurate picture of how work happens across your organization, from the macro level down to the individual task.

How does process mining support intelligent automation?

Process mining identifies which processes are the best candidates for intelligent automation by revealing where inefficiencies, bottlenecks, and high-volume repetitive tasks are concentrated. Rather than automating blindly, you can target the highest-value opportunities first, so automation investments deliver measurable results faster. (Link: Intelligent Automation Solutions)

What industries benefit most from process mining?

Process mining delivers value across any industry with complex, data-rich workflows. Government agencies, healthcare payers and providers, insurance companies, and commercial organizations all use process mining to optimize operations, reduce compliance risk, and find targeted automation opportunities specific to their processes. (Link: Industry Solutions)

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Start Uncovering Process Improvement Opportunities

Have an innovative idea you want to implement at your organization but not sure how to execute it? Contact our innovation team to collaborate with you to turn your magic button idea into reality.

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