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The Content Portal, powered by Jadu, is a fully integrated web content management portal solution that integrates seamlessly with OnBase Content, Workflow, WorkView, electronic forms, and payment processing to enhance your operational efficiency, supercharge your digital transformation, and help you achieve your mobile–first strategy.
In the age of Amazon’s rapid services and widespread self-service options, today’s consumer expects a seamless experience with instant delivery in every corner of their life. The Content Portal empowers you to provide exactly that by enabling internal and external access to secure account portal pages. As a result, you can deliver personalized, secure digital self-service to your customers, partners, and constituents, allowing them to:
The Content Portal can optimize operational efficiency across many industries, including Insurance, Finance, Government, and Higher Education. It can also be applied to key business processes in departments like human resources, accounts payable, accounts receivable and more. Have an inquiry submission form? A vendor searching for an invoice? A customer wanting to make a secure payment? An employment application and hiring process with applicant tracking? An order form and order tracking? With all these use cases and so many more, the Content Portal is a highly scalable solution that can help you achieve excellence in many areas across the enterprise.
The Content Portal provides customers with online access at the front end. This way, they can independently navigate to the content they need when they need it. As a result, you can reduce calls and long wait times, which makes your work life easier and lets your customers spend less time on hold.
Customers can also use the Content Portal to self-service from any location. Better yet, it lets them use any desktop or mobile device they want, whether it’s a smartphone, tablet, or desktop computer. These conveniences will make communication far easier.
Traditionally, a customer could only access services between the standard business hours of 8 AM – 5 PM, Monday-Friday. The Content Portal lets businesses overcome this obstacle by giving customers 24/7 on-demand access to the content they need. This frees your staff from unnecessary administrative tasks and gives your customers the seamless experience they demand and deserve.
No matter how many systems your organization relies on, the Content Portal can work with them. For one, the Content Portal seamlessly integrates with OnBase, Perceptive Content, and OnBase WorkView, offering a low-code configurable case management framework for creating business apps without complex coding. But it can also integrate directly into your legacy portals and other lines of business systems. This means you can further maximize the ROI of these pre-existing systems.
When it comes to use cases, the Content Portal is a highly flexible platform. It’s well-equipped to drive user experiences across industries and departments, with its most common use cases including government and higher education portals and accounts payable departments.
Before implementing the Hyland Content Portal, Fanshawe College’s process for data collection relied heavily on paper forms that needed to be manually scanned into their Perceptive Content system. This was time-consuming and data entry was error-prone. Developing online forms required substantial effort from inhouse developers as at the time they used a custom solution. To reach their goal of becoming a paperless organization, Fanshawe College decided to implement the Hyland Content Portal.
Since implementation, Fanshawe College has seen significant improvements. The ability to rapidly create online forms has transformed and automated operations across the organization, particularly in the Registrar’s office, significantly decreasing wait times for students, turnaround times for processing student data improved dramatically, and data collection became more secure with reduced data entry errors.
"While the website needed a massive re-think, Birmingham’s back office processing and contact centre needed a re-invention. Birmingham City Council’s customer service teams used a massive, enterprise CRM to process all customer service requests across the entire council.
Like many educational institutions, Fanshawe College faced the challenge of outdated paper-based data collection processes. These processes were not only slow but also prone to errors, leading to inefficiencies and delays in student services.
Creating your customer digital journeys just got easier. As an extensible, enterprise-grade platform, Jadu Central is all you need to manage your website and forms online. With its accessible, low-code and simple-to-use interface, it’s not only easy for your team to control, but your endusers receive the seamless customer experience they expect.
Are you ready to elevate your digital strategy to better serve your audience in the self-service digital era? With Hyland Content Portal, powered by Jadu, you can do exactly that.
Through the collaboration between Hyland and Jadu, organizations can leverage an integrated portal solution to provide exceptional digital services, granting employees access to critical resources from anywhere using their mobile, tablet or desktop devices. With a contemporary portal experience, the Hyland Content Portal powered by Jadu Central seamlessly integrates with Hyland’s OnBase enterprise content services platform, enabling online forms, document upload and tracking, payment processing, case management and workflow functionalities.
Our world has undergone a digital transformation, prioritizing virtual interactions and digital-first approaches. Traditional methods such as mailing paper-based applications, visiting agency locations in person and relying on emailed PDF forms have proven to be slow and inefficient, hampering the processing of important documents.
