What is Process Mining?
Processing & Task Mining
Find Out How Your Processes Actually Run

Process and task mining use your own system and desktop data to show how work really moves through your organization, not how the process map says it should. That is where you find the delays, the rework, and the steps worth automating first.

Get More Out of Your Processes

The more complex the process, the more the benefits add up.

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What is Process Mining?

Process mining discovers and visualizes your processes by analyzing the event logs your systems already produce. It shows you where work slows down, where it loops back, and which variations are costing you the most, with ongoing monitoring once you know what to watch. Process mining looks at the whole process end to end.

What is Task Mining?

Task mining focuses on the steps and actions within each task within a process, helping you improve efficiency and performance at the human task level.

How Process Mining and Task Mining Work Together

Process and task mining work together to enable you to track efficiency and identify opportunities for improvement. Process mining focuses on end-to-end process optimization, whereas task mining focuses on the individual tasks that ladder up to that larger process. They also differ in the types of data they use for their analysis. Task mining uses desktop user interaction data, like activity logs or screen recordings, while process mining uses system event logs.

Naviant has been working to add a significant amount of automation beyond out-of-the-box capabilities.

“Naviant is really pushing the boundaries of our software solution. Creating a highly-customized solution unique to their customer. One of our customers had needs beyond what we could provide, particularly deep in the code. Naviant has been working to add a significant amount of automation beyond out-of-the-box capabilities.”

Customer Success Director

Commercial Customer

Why Process & Task Mining

Achieve Data-Driven Process Improvement with Process Mining Solutions

Manual process improvement cannot keep pace with how fast processes change or how many systems they touch. Process mining gives you evidence instead of estimates, which is the difference between guessing where to start and knowing.

Process mining is also where the Strategic Blueprint starts. Before anything gets automated, it tells you which processes carry the most value, what they cost you today, and what the business case looks like. That is how you sequence the work rather than automating whatever gets asked for first.

 

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Identify Bottlenecks and Enhance Operational Efficiency

When you can visualize your business processes end-to-end and analyze them, you can identify inefficiencies and bottlenecks, leading to simpler workflows and improved productivity.

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Make Decisions Backed by Real-Time Process Performance Data

Process mining offers accurate process visualization and real-time insights into how a process is performing, so your decisions rest on what the systems actually recorded rather than on how people remember the process working.

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Use Predictive Analytics to Address Process Issues Before They Occur

Process mining’s predictive analytics capabilities let you forecast future outcomes and proactively address potential issues, reducing risk and optimizing process performance.

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Strengthen Compliance with Automated Process Monitoring and Alerts

By building models of ideal processes and setting up alerts for deviations, you can enhance compliance and prevent recurring issues.

Where Process and Task Mining Fit

Process Mining and Task Mining Insights for Measurable Results

Process and task mining show you what to fix before you spend anything fixing it: which processes to prioritize, where the bottlenecks really are, and what a change would be worth. That evidence feeds everything downstream, from workflow and RPA to the AI agents that take on the reading and routing, all running on one governed foundation. Building those layers together is what makes an Agentic Enterprise. Our AI Optimization Team runs the discovery with you, builds what the evidence points to, and keeps measuring it after go-live, measured by the value delivered rather than hours billed.B

Core Capabilities

  • Process Discovery
  • Process Analysis
  • Process Monitoring
  • Process Prediction
  • Process Simulation
  • Task Mining

Process Discovery

Get full visibility into your workflows to discover hidden opportunities for improvement.

  • Collect event logs from your systems without disruption to see how processes really run, including the variations and inefficiencies nobody documented
  • Visualize your entire process flow end to end, providing a comprehensive understanding of how your operations truly function
  • Build a backlog of improvement ideas
  • Know which processes are worth changing before you commit budget to them

Process Analysis

Understand how your processes really behave as-is and identify your ideal opportunities for optimization.

  • Analyze real-time process execution and performance to understand how your processes function and why
  • Identify bottlenecks and inefficiencies
  • Generate actionable insights for process improvement
  • Target the highest value improvement opportunities with precision

Process Monitoring

Track your processes in real time to access continuous performance insights and prevent deviations.

  • Monitor your processes’ ongoing performance in real-time
  • Track process execution as it occurs
  • Set customized process alerts for deviations
  • Catch deviations early so small problems don’t become compliance issues 

Process Prediction

Machine learning flags where a process is likely to run late, stall, or breach a threshold, based on patterns in how it has behaved before, so your team can act earlier.

  • Boost your operational efficiency proactively and accurately
  • Identify potential problems before they occur
  • Formulate solutions to address process deviations
  • Save time, money, and resources using predictive analytics

Process Simulation

Put your process improvement ideas into simulated action before committing to implementing them. This way, you can evaluate their impact and make changes to ensure their success.

  • Optimize your process improvement ideas before implementing them
  • Provide your implementation teams with informed, tested decisions
  • Reduce lengthy trial-and-error cycles and the financial risks associated with them
  • Maintain business continuity with minimal disruptions during process improvement implementations

Task Mining

Task mining analyzes desktop activity as people work to show how tasks are really completed, then uses AI to surface the biggest optimization opportunities. It is run with your employees’ knowledge, on processes you have chosen to study, to improve the work rather than to assess the people doing it.

  • See how processes are really completed, rather than how a procedure document says they should be
  • Discover task variations, repetition, and inefficiency within processes
  • Link desktop behavior with process details
  • Gain ideas to resolve the uncovered issues
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Deep Industry Expertise

Start With Evidence, Whatever Your Industry

Our consultants have spent 40+ years on process work across government, healthcare, insurance, and commercial organizations, with 600+ customers and thousands of delivered use cases behind them. We run the discovery with you, find the opportunities worth pursuing, then build the solutions that address them and integrate them with the systems you already run.

Improve Your Process Mining Solutions

Technologies

Combine Technologies for Tailored Solutions

We solve complex challenges by finding the right combination of tools. Process mining, workflow, automation platforms, document processing, content management, and agentic AI are layers of one connected foundation rather than separate purchases, and running them together is what makes an Agentic Enterprise.

Learn More About Our Technologies

Featured Technologies:

Agentic Automation

AI agents that use your enterprise knowledge, data, and systems to take action across real business processes. Agents handle the reading, checking, and routing inside policy and guardrails you set, and your people keep the decisions.

Artificial Intelligence (AI)

AI lets systems learn from your data and identify patterns, so people can make faster, better-informed decisions with the evidence in front of them.

Enterprise Content Management (ECM)

Connect your content and data to the core processes and systems your organization runs on, so the systems that need a document can reach it.

Frequently Asked Questions About Process Mining and Task Mining

Process mining is used to discover, monitor, and optimize real business processes by extracting insights from event logs in your existing systems. Organizations use process mining to pinpoint bottlenecks, surface compliance gaps, and identify which workflows are the strongest candidates for intelligent automation, eliminating the guesswork from process improvement decisions. (Link: Robotic Process Automation)

Process mining analyzes system event logs to map and optimize end-to-end workflows. Task mining zooms in on individual human steps within those workflows by capturing desktop user interactions like activity logs and screen recordings. Together, process mining and task mining give you a complete, accurate picture of how work happens across your organization, from the macro level down to the individual task.

Process mining identifies which processes are the best candidates for intelligent automation by revealing where inefficiencies, bottlenecks, and high-volume repetitive tasks are concentrated. Rather than automating blindly, you can target the highest-value opportunities first, so automation investments deliver measurable results faster. (Link: Intelligent Automation Solutions)

Process mining delivers value across any industry with complex, data-rich workflows. Government agencies, healthcare payers and providers, insurance companies, and commercial organizations all use process mining to optimize operations, reduce compliance risk, and find targeted automation opportunities specific to their processes. (Link: Industry Solutions)

Naviant Blog

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