Technical Support for OnBase & More
If you are like most, you have invested a lot of time and money into your core software solutions, so you want a support partner you can count on. Whether you are experiencing significant issues, or you need some simple advice, having an experienced, knowledgeable partner who cares is vital. And wouldn’t it be great if those same people were friendly and fun to work with too?
When you choose Naviant, you are selecting a partner that consistently has been named an OnBase Diamond Support & Platinum Elite Partner year after year and proudly supports a thriving and happy client base. You can check out our recent accolades here.
“We believe our 98%+ customer retention rate speaks volumes to the superior level of technical support and service we provide”, says Elizabeth Skolaski, EVP & COO at Naviant. “The best-in-class OnBase platform has a direct and measurable impact with our clients to help them work better, smarter, and faster with less, and these top honors help set Naviant apart from other OnBase resellers.”
What You Can Expect from Naviant Support
You can expect excellence when you work with Naviant’s dedicated Customer Success Team (CST) as the first line of support for your software solutions that we support. You can call, chat, or email your support issue, and our experienced team of qualified, trained, and certified professionals will work quickly to resolve your issue. When your system is not working, or you have questions, you need assistance. With Naviant, our goal is to get back to you within less than one hour during regular business hours.
Sick of getting invoiced every time you contact support? Join our customers that take advantage of our multi-tiered Support Level Agreements (SLAs). Pay once and enjoy ongoing support and maintenance, including priority and after-hours support depending on the level you choose.
We have worked with Naviant for the last 8+ years after implementing OnBase for document retention and business process improvement. Naviant has been a great partner over the years and their staff is very knowledgeable in workflow and process improvement. Questions are answered in a timely fashion and they have a high degree of professionalism. We lean heavily on their Professional Services Group for support and we are always impressed by their strong business sense and depth of technical expertise."
Why Choose Naviant
We know it’s daunting to choose a new partner. This single decision could make your career shine or damage your entire reputation.
For a full view into what to expect if you choose Naviant, check out What to Expect to ease your mind. You will get an insider’s view into what it’s like to work with Naviant, both before becoming a client and after.
Learn more about our reputation and who we are – Why Choose Naviant. It speaks to our Midwestern values and our customer and industry accolades.
Visit About Naviant for insight into Naviant’s leadership team, a history of how we have evolved over the years, and what makes us tick.
Our organization has been a customer of Naviant for over ten years. We have purchased hardware, software, training and consulting services from Naviant to implement our OnBase document management solution throughout the Oneida Nation. I have had experience with all areas of Naviant from sales to support to administration to senior management. My experience has been one of working with a very responsive organization that has provided high value to Oneida. Without reservation, I can highly recommend the Naviant organization for all your document management needs."