Naviant, an OnBase reseller, was recently honored by Hyland for its outstanding cloud services, customer support, and partner performance by receiving the Cloud Partner of the Year Award, achieving Platinum Partner Status, and the OnBase Diamond Support Award.

“At Naviant, we are proud to provide the highest level of service and commitment to our satisfied customers, and we believe our +96% retention rate clearly reflects this dedication,” says Michael Carr, President and CEO at Naviant. “The best-in-class Hyland automation platforms have a direct and measurable impact on our clients and help them work more efficiently with less. These top Elite honors help set Naviant apart from the other OnBase partners.”

“Our partner program features industry leaders that provide cutting-edge technology to streamline processes, empower employees, and enhance customer connections. We congratulate Naviant’s dedication to customer success and outstanding achievement as a recipient of the Cloud Partner of the Year Award, Platinum Partner status, and Diamond Support Honors,” said Bob Dunn, Vice President of Global Partner Programs at Hyland.

Cloud Partner of the Year

Naviant, a long-time Hyland partner, was the recipient of the Cloud Partner of the Year Award for its dedication to structuring its team to align with the Hyland Cloud Platform Engineering team. Doing so has optimized how Naviant deploys, services, and supports its Hyland Cloud customers, which has resulted in a high-quality customer experience.

Platinum Partner Status

Additionally, Naviant has received Platinum Partner Status. This honor is only awarded to Hyland’s top-performing partners based on the criteria of digital transformation experience and sales revenues.

As a long-standing key partner of Hyland, Naviant is a part of the Authorized OnBase Solution Provider community, an exclusive partner network of more than 300 Hyland partners worldwide. OnBase Partners provide implementation expertise and hands-on support for OnBase customers. Together with Hyland, we also offer customers the highest level of technical support as they receive ongoing OnBase training and the backing of Hyland.

OnBase Diamond Support Award

Naviant has also been awarded the OnBase Diamond Support Award for 19 years in a row. The criteria for this prestigious award are based on the ratio of employees providing support to customers, training, customer retention, and the percentage of customers using the latest release of OnBase. Hyland also considers customer feedback, requiring that the winning partner has a customer retention rate of at least 95 percent, which is based on annual renewals and customer satisfaction surveys.

About Naviant

Naviant is a nationally recognized intelligent automation solutions integrator and business process consulting organization with over 35 years of experience. We help our clients do more with less by using technology to streamline processes and gain visibility into the data they need to make better decisions.

Our “process-first” approach emphasizes the importance of process improvement before implementing technology solutions such as OnBase, Brainware, the ABBYY intelligent capture platform, and Hyland RPA. We also offer flexible Managed IT Services, where our team of experts can manage, enhance, or expand our clients’ OnBase or ABBYY solutions.

We are proud to be a top-tier partner for Hyland’s OnBase, a single enterprise information platform for managing content, processes, and cases. OnBase combines ECM, case management, business process management (BPM), records management, compliance, and capture functionality on a single platform. To learn more about Naviant, please visit Process focus. Excellence

About Hyland

Hyland is a leading content services provider that enables thousands of organizations to deliver better experiences to the people they serve. Hyland offers a range of cloud-based technologies, solutions, and services that help its customers navigate the complex digital ecosystem that is essential for any thriving, modern organization.

Additionally, Hyland has been recognized as a Leader in the Gartner Magic Quadrant for Content Services Platforms for 12 consecutive years. Gartner now also includes Hyland as a Representative Vendor in the new Gartner Market Guide for Content Services Platforms (CSP). Find us at

About Kara

As a Naviant Content Writer since 2019, Kara is passionate about helping organizations unleash the power of technology to solve their business challenges. In her weekly articles, Kara breaks down the latest research, trends, and tips in the digital transformation world, specializing in intelligent automation, the cloud, AP & HR automation, artificial intelligence, change management, and more. She is also a Copywriter for the American Marketing Association-Madison, where she contributes bimonthly articles that interview industry experts and highlight the latest marketing trends. When she’s not writing, Kara is working on her latest art project, scoping out new music, or out for a run.