Healthcare Provider Industry

Redefine Outstanding Patient Care

Transform the way your patients experience healthcare with AI, data, and intelligent automation solutions that enhance both administrative and clinical workflows. Our digital workers and digital agents work alongside your human experts to handle repetitive tasks, from appointment scheduling to clinical documentation, allowing your staff to focus on what truly matters: delivering exceptional patient care.

Maximize Value-Based Care with
Digital Workforce Transformation

Digital agents and digital workers help reimagine operations, maximize human potential, and drive measurable results through intelligent automation, data analytics, and AI-powered solutions that make healthcare better for everyone. We are here to guide the process from understanding your organizational needs to ensuring continued success with your digital teammates.

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Better Healthcare Outcomes Through AI & Intelligent Automation

AI and Intelligent automation go beyond streamlining administrative tasks to elevate clinical workflows. Digital agents and digital workers can streamline report completion, enhance care coordination, and simplify clinical documentation, allowing their healthcare partners to deliver higher-quality patient care. As healthcare demands continue to grow, this technology becomes essential for organizations seeking to relieve burnout, support clinical decision-making, and focus on value-based care.

Naviant is strong in serving highly regulated industries due to its strengths around security.

“Naviant is strong in serving highly regulated industries due to its strengths around security. It is able to effectively comply with strict data privacy restrictions that large public institutions have by having good experience around things like data encryption and providing role-based access.”

Vice President

Healthcare BPO Customer

Key Benefits of a Digital Workforce

Refocus on Patients with Faster Operations

Imagine a world where your teams don’t need to spend their time facilitating tedious, error-prone processes and your patients enjoy faster, more personalized experiences. It’s all possible when you automate routine processes and tap into AI’s potential for tasks that make staff feel more “robot” than human.

Improve Administrative Workflows

Speed up your administrative processes with digital workers that handle repetitive tasks. These intelligent automation solutions manage revenue cycle processes, claims processing, patient scheduling, and more without human intervention. Your administrative staff can then focus on complex cases requiring human judgment and patient interaction, creating more fulfilling work experiences.

Enhance Clinical Documentation

Healthcare professionals spend hours on clinical documentation, taking time away from patient care. Digital agents assist with medical documentation by automatically capturing and organizing clinical notes, test results, and treatment plans. This clinical workflow automation reduces the documentation burden for caregivers, allowing them to spend more time with patients and less time on paperwork.

Combat Caregiver Burnout

Digital workers take on the repetitive tasks that contribute to clinician burnout. By automating routine clinical documentation, order entry, and administrative follow-ups, your healthcare professionals experience less stress and more job satisfaction. This partnership between digital and human workers creates a more sustainable work environment.

Maintain Compliance with Confidence

Healthcare organizations face strict regulatory requirements. Our digital workforce solutions help you maintain compliance by ensuring consistent processes and creating detailed audit trails. Digital agents monitor documentation for compliance issues while secure document management systems protect patient information according to regulatory standards, making it accessible only to authorized staff when needed.

Customer Story

Women’s Health Center Saves 2,000+ Clinical Hours

Saint Peter’s Women’s Health Center transformed patient care through strategic automation. By collaborating with clinical staff before implementation, we refined their perinatal risk assessment reporting process, boosting staff morale while enhancing care quality. Partnership first, technology second—delivering exceptional outcomes together.

How to Use It

Make Life Better for Those Giving and Receiving Care

AI-powered automation creates opportunities to reimagine diverse healthcare workflows, allowing for exceptional efficiency without sacrificing quality of care. Here are just a few ways a digital workforce can team up with healthcare professionals to make life better for both those giving and receiving care.

Areas to Automate

Medication Incident Reporting
Resident Data Management
Patient Record Management
Medication Management
Patient Monitoring
Patient Intake Management
Back-Office Operations

Medication Incident Reporting

Automation can help you adhere to regulatory compliance and ensure prompt action every step of the way.

Analyze data and medication reports in search of potential medication incidents
Identify the urgency and severity of incidents with sentiment analysis on written incident reports
Send alerts and escalate incidents to the relevant healthcare providers as needed
Collect and analyze incident data in search of trends and patterns

Resident Data Management

Make faster, more informed decisions that enhance care with access to up-to-date, accurate information.

Collect and update demographic and health information
Store and manage care plans and notes
Track and record daily activities and health metrics
Generate reports to quickly prepare for care assessments and ensure compliance

Patient Record Management

Streamline data management, boost accuracy, and improve compliance by integrating multiple advanced intelligent automation technologies.

Quickly search and retrieve patient records based on specific criteria
Send patient appointment reminders and seamlessly manage scheduling and rescheduling
Create a detailed audit trail by automatically tracking and logging all modifications to patient records
Extract data from sources like lab reports, medical forms, and electronic health records (EHRs), then input it into the patient management system

Medication Management

Ensure accurate medication orders, manage inventory, and reduce your risk of errors by automating medication management processes.

Create medication schedules and update in real-time based on physician orders
Track medication adherence and send alerts to providers if a dose is missed
Generate reports on medication usage and inventory levels
Send medication time reminders to patients and caregivers

Patient Monitoring

Monitor multiple patients simultaneously for optimal efficiency and safety.

Use wearable devices and medical equipment to collect real-time health data
Send alerts to providers in the event of abnormal readings
Log patient data into EHR systems automatically for continuous records
Generate health reports for patient reviews with trend analysis capabilities

Patient Intake Management

Automation can enhance the patient experience at every interaction.

Schedule appointments and send confirmation and reminder messages to patients
Generate and store necessary documentation
Verify insurance coverage and eligibility in real-time
Collect patient information with intelligent document processing (IDP), both online and via paper

Back-Office Operations

Back-office operations are an excellent place to start with your modernization efforts. Speed up decision-making with automation in these key operations.

Automate Accounts Payable (AP) to speed up invoice processing
Manage your Accounts Receivable (AR) from start to finish
Support remote work and accelerate onboarding in Human Resources (HR)
Speed up contract management processes and legal compliance

Discover What AI, Data Analytics, and Intelligent Automation Can Do For You and Your Patients

Let our experts guide you toward the right solution to improve your processes, empowering better outcomes for all.

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Customer Stories

Every Success Story Starts With a Vision

Our customers inspire us every day. It’s our privilege to help them achieve their goals and reimagine what’s possible.

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Naviant was the only vendor we evaluated that could quickly address our specific use case, migrate content, and automate repetitive processes in a robust fashion.

“Naviant was the only vendor we evaluated that could quickly address our specific use case, migrate content, and automate repetitive processes in a robust fashion; they have experts who are familiar with insurance, which helped speed up and streamline implementation.”

Chief Information Officer

Healthcare Customer

Technologies

Building The Bridge Between Now & Next

Our deep consulting and technical expertise helps us build solutions that automate your most time-consuming work. We combine Intelligent Automation tools in unique ways to help you reimagine work to solve your most complex problems and deliver exceptional outcomes.

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Why Choose Naviant?

Your vision is our priority. We start by understanding your goals and discovering the right path forward together with a process-first approach. This collaborative approach helps us design solutions that automate the highest-impact processes and tasks, drive operational excellence, and build lasting success.

See Why Organizations Choose Naviant

Naviant has deep industry expertise in markets like insurance and healthcare.

“Naviant has deep industry expertise in markets like insurance and healthcare. They know how to integrate ECM with healthcare platforms, like EHRs and EMRs, and design insurance-specific workflows like claims management.”

Executive

Healthcare Customer