Life Insurance Enterprise Content Management Solutions

Increase profitability and productivity

Naviant provides organizations in the Life Insurance industry with Hyland, creator of OnBase, a leading provider of world-class enterprise content management solutions.

A top-rated solution we offer, OnBase combines integrated document management, workflow management, business process management, and records management into a single application. OnBase manages digital content including – scanned documents, faxes, print streams, application files, electronic forms, web content, multi-media files, emails, and industry standard files such as such as ACORD XML.

OnBase provides organizations with the ability to automate business processes, reduce the time and cost of performing important business functions, improve organizational efficiency, and address the need for regulatory compliance through the management, control, and sharing of digital content with employees, business partners, customers, and other constituencies.

OnBase provides a competitive advantage through streamlined processes, reduced costs, increased internal controls, audit assistance, and improved customer service. Naviant’s Insurance solutions enable organizations of many different sizes and characteristics to improve productivity levels by addressing specific document needs within each business area.

We have experience with Life Insurance companies that provide Individual Life, Group Life, Disability, and Wealth Management. Our customers manage high-volume new business, underwriting and claims processing. We understand Policy Administration and Claims Processing systems like LifePro, InGenium, StoneRiver and have integrated with home grown AS400 Mainframe systems. We have experience improving and streamlining the exchange of information with third-party service providers through generation and receipt of ACORD Messaging. We offer integrations with LabOne, MIB and other core service providers.

Naviant’s Life Insurance industry expertise is paramount in driving added value to the partnership between our team and our customers

Compliance & Records Management

Insurance agencies can use OnBase to efficiently manage all documents associated with a life insurance policy and claim. OnBase manages document retention to ensure proper adherence to corporate policy. The solution also provides an audit trail to demonstrate that the corporate retention policy is in place, and followed, eliminating fines and costly court judgments.

The benefits not only stem from event-based retention, but from the ability to ensure documents have not been altered since the claim was closed. This is especially significant if the claim would be taken to court. Insurers can easily show that all documents existed at a specific point in time and had not been altered since that point.

At the end of the retention period, documents must be properly disposed of, otherwise, the court could require those documents be made available within the suit. The system can be configured to ensure timely disposal of qualified records automatically or after required approval. The time and effort needed to manage records and the associated regulations is greatly diminished.