Healthcare Industry
Redefine Outstanding Patient Care

Transform the way your patients experience healthcare with the power of intelligent automation solutions to provide smoother, more personalized experiences, from appointment scheduling to billing. To get you there, we help alleviate the back office burden of extensive documentation, tedious management tasks, and overhead, so you can focus on what truly matters: your patients.

Refresh Your Everyday With More Time

When healthcare providers apply automation strategically, they can streamline document processing to reduce manual data entry, accelerating workflows and minimizing errors in the process. Simultaneously, they can reduce manual processing expenses significantly, allowing you to reallocate resources to patient care.

Efficiency Increases

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Faster Turnaround Time

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Reduction in Administrative Costs

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Better Healthcare Outcomes Through Automation

Intelligent automation helps healthcare providers enhance risk management, increase operational efficiency, and improve patient care in the process. As health service utilization grows, so does your workload, making this technology essential for maintaining efficient patient-focused operations.

Naviant is strong in serving highly-regulated industries due to its strengths around security.

“Naviant is strong in serving highly-regulated industries due to its strengths around security. It is able to effectively comply with strict data privacy restrictions that large public institutions have by having good experience around things like data encryption and providing role-based access.”

Vice President

Healthcare BPO Customer

Key Automation Benefits for Healthcare

Refocus on the Patient with Faster Operations

Speed up your back office processes with intelligent automation solutions. Imagine a world where your teams don’t need to spend their time facilitating tedious, error-prone processes and your patients enjoy faster, more personalized experiences. It’s all possible when you automate routine processes and tap into AI’s potential for tasks that make staff feel more “robot” than human.

Improve Patient Care

Unlock time to refocus your energy on improving every interaction you have with patients by automating administrative tasks that don’t require humans.

Maintain Accurate Data Management

Achieve enhanced data accuracy to reduce your risk of errors and make data-driven decisions, allowing you to keep up with the rising utilization of health services.

Enhance Operational Efficiency

Accelerate your processes, from billing and claims processing to inventory management, slashing your risk of manual error and administrative burden.

Strengthen Risk Management

Decrease the risk of non-compliance, protect your organization from financial and legal penalties, and secure your patients’ safety.

Customer Story

Healthcare Payer Speeds Processing by 72% With ECM

The Government Health Administrators (GHA) division of Wisconsin Physicians Service Insurance Corporation (WPS) revolutionized its processes with advanced workflow technology. This technology helps provider enrollment staff complete work in 17 days, compared to the 62 days it used to take – a 72% improvement.

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How to Use It

Balance Patient Care with Back Office Management

Process claims, assess risks, and approve policies with speed and precision. Meet regulatory demands with confidence and ease. AI-powered automation handles the document work while your teams focus on what matters most – serving customers and managing complex cases.

Areas to Automate

Medication Incident Reporting
Resident Data Management
Patient Record Management
Medication Management
Patient Monitoring
Patient Intake Management
Back-Office Operations

Medication Incident Reporting

Automation can help you adhere to regulatory compliance and ensure prompt action every step of the way.

Analyze data and medication reports in search of potential medication incidents
Identify the urgency and severity of incidents with sentiment analysis on written incident reports
Send alerts and escalate incidents to the relevant healthcare providers as needed
Collect and analyze incident data in search of trends and patterns

Resident Data Management

Make faster, more informed decisions that enhance care with access to up-to-date, accurate information.

Collect and update demographic and health information
Store and manage care plans and notes
Track and record daily activities and health metrics
Generate reports to quickly prepare for care assessments and ensure compliance

Patient Record Management

Streamline data management, boost accuracy, and improve compliance by integrating multiple advanced intelligent automation technologies.

Quickly search and retrieve patient records based on specific criteria
Send patient appointment reminders and seamlessly manage scheduling and rescheduling
Create a detailed audit trail by automatically tracking and logging all modifications to patient records
Extract data from sources like lab reports, medical forms, and electronic health records (EHRs), then input it into the patient management system

Medication Management

Ensure accurate medication orders, manage inventory, and reduce your risk of errors by automating medication management processes.

Create medication schedules and update in real-time based on physician orders
Track medication adherence and send alerts to providers if a dose is missed
Generate reports on medication usage and inventory levels
Send medication time reminders to patients and caregivers

Patient Monitoring

Monitor multiple patients simultaneously for optimal efficiency and safety.

Use wearable devices and medical equipment to collect real-time health data
Send alerts to providers in the event of abnormal readings
Log patient data into EHR systems automatically for continuous records
Generate health reports for patient reviews with trend analysis capabilities

Patient Intake Management

Automation can enhance the patient experience at every interaction.

Schedule appointments and send confirmation and reminder messages to patients
Generate and store necessary documentation
Verify insurance coverage and eligibility in real-time
Collect patient information with intelligent document processing (IDP), both online and via paper

Back-Office Operations

Back-office operations are an excellent place to start with your modernization efforts. Speed up decision-making with automation in these key operations.

Automate Accounts Payable (AP) to speed up invoice processing
Manage your Accounts Receivable (AR) from start to finish
Support remote work and accelerate onboarding in Human Resources (HR)
Speed up contract management processes and legal compliance

Discover What Intelligent Automation Can Do For You and Your Patients

Let our experts guide you toward the right solution to improve your processes, empowering better outcomes for all.

Let’s Talk

Customer Stories

Every Success Story Starts With a Vision

Our customers inspire us every day. It’s our privilege to help them achieve their goals and reimagine what’s possible.

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Naviant was the only vendor we evaluated that could quickly address our specific use case, migrate content, and automate repetitive processes in a robust fashion.

“Naviant was the only vendor we evaluated that could quickly address our specific use case, migrate content, and automate repetitive processes in a robust fashion; they have experts who are familiar with insurance, which helped speed up and streamline implementation.”

Chief Information Officer

Healthcare Customer

Technologies

Building The Bridge Between Now & Next

Our deep consulting and technical expertise helps us build solutions that automate your most time-consuming work. We combine Intelligent Automation tools in unique ways to help you reimagine work to solve your most complex problems and deliver exceptional outcomes.

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Why Choose Naviant?

Your vision is our priority. We start by understanding your goals and discovering the right path forward together with a process-first approach. This collaborative approach helps us design solutions that automate the highest-impact processes and tasks, drive operational excellence, and build lasting success.

See Why Organizations Choose Naviant

Naviant has deep industry expertise in markets like insurance and healthcare.

“Naviant has deep industry expertise in markets like insurance and healthcare. They know how to integrate ECM with healthcare platforms like EMR and design insurance-specific workflows like claims management.”

Executive

Healthcare Customer