Whether they realize it or not, your customers’ digital experiences are becoming increasingly AI-driven, and they’re getting used to the convenience it brings.

They want fast, direct answers to their questions, seamless service, and the ability to help themselves without having to pick up the phone or navigate a maze of web pages. If they can’t, they bounce.

To retain those customers, organizations are rapidly rethinking their self-service strategies with tools like Agent-Ex: Search by Jadu .

Let’s examine Agent-Ex: Search, its operation, and its potential as a game-changer for organizations that want to deliver the convenient, fast digital experience today’s users demand.

How Agent-Ex: Search by Jadu Transforms the Customer Experience

What is Agent-Ex: Search?

Agent-Ex: Search is a cloud-hosted, AI-powered search tool that integrates with your existing website and uses a web crawler to index your site’s content. Then, it applies natural language processing (NLP) to deliver more accurate, conversational answers to user queries than a traditional search engine can.

Even better, it works in virtually any language, supports accessibility standards, and can even read responses aloud.

For instance, users don’t need to know which department handles their issue or what jargon to use. They can just ask a question in their own words and language, like “How do I pay my water bill?” or “Where do I get a bus pass?”, and Agent-Ex: Search will deliver a direct, helpful answer, complete with links and next steps.

Why It Matters: The Cost of Friction in the Customer Experience

Finances

Let’s talk numbers:

• The average cost of an in-person interaction is $10 or more.
• The average cost of a phone call is $3 to $14.
• The average cost of a live chat interaction is $6 to $8.
• The average cost of self-service is just $0.08 to $0.70 per transaction.

That’s up to 100x cheaper than traditional support channels.

Customer Satisfaction

But the real cost isn’t just financial, it extends to the customer experience itself. When users can’t find what they need, they get frustrated, call or show up in person, or give up entirely. And no matter which road they take, they leave irritated with the experience, and that reflects poorly on your organization.

By giving users what they need, when they need it, in the format they prefer, Agent-Ex: Search helps you avoid costly interactions and make your customers happier.

Real-World Use Cases

Now that we’ve reviewed the top benefits of Agent-Ex: Search, let’s look at a few examples that illustrate the power of this tool in action:

1. Fixing Broken Search Experiences

Say a user tries to pay a utility bill on a county website, but encounters clunky navigation and a search bar that leads to the wrong page. It’ll lead to frustration, phone calls, and wasted time.

With Agent-Ex: Search, that same query, “How do I pay my water bill?”, would return a direct answer with a link to the correct payment portal. No rabbit holes or dead ends, just accurate, helpful results.

2. Supporting Multilingual Communities

Agent-Ex: Search isn’t limited to English, either. If you ask “Where do I pay my taxes?” in Spanish or virtually any other language, Agent-Ex: Search not only understands the question but responds in Spanish, complete with links and step-by-step instructions. This feature makes Agent-Ex: Search extra invaluable for organizations serving diverse populations.

3. Enhancing Accessibility

Agent-Ex: Search includes voice input and output, making it easier for users with visual impairments or mobility challenges to get the information they need. So, when you speak into the search bar to report, say, a missed garbage collection, the system will respond with a spoken answer and a link to the appropriate form.

4. Easy to Implement, Easier to Love

One final point worth making is that Agent-Ex: Search doesn’t require you to rebuild your website or restructure your content. Implementation only takes a few weeks, avoiding user disruption and hefty time commitments for IT, and your website remains largely the same, since Agent-Ex: Search’s interface consists of a single bar embedded at the top of the page.

Let Your Customers Self-Serve the Experience They Want

Agent-Ex: Search meets people where they are. On their phones, in their language, at their convenience, and helps them help themselves.

So if you’re ready to reimagine your digital experience and deliver the kind of seamless, intuitive service your users expect, it might be time to give Agent-Ex: Search a closer look.

Got any questions? Drop a question or a comment in the chat below.