In a live poll during this session, 70% of attendees said their agency’s public records process is still mostly manual — email, spreadsheets, shared drives. If that sounds familiar, you’re not behind. You’re the norm this conversation was built for.
Naviant’s Vince Hanson joined Curt Wood, Senior Fellow at the Center for Digital Government and former CIO for the Commonwealth of Massachusetts, for an hour on what’s actually driving the surge in public records requests and where agencies are losing the most time responding to them.
Watch the recording to hear:
- Why Vince calls AI-generated records requests the “worst nightmare” records managers are facing right now, and what to do when bots start flooding your intake
- What this live audience said their single biggest barrier is, and whether it matches what your agency is dealing with
- The real cost curve behind a self-service breakdown, and why it escalates fast once requesters stop finding answers on their own
- Where redaction and accessibility collide, and why solving them as separate problems usually backfires later
This isn’t a product walkthrough. It’s a direct conversation between someone 25 years into public sector modernization and someone who managed this exact problem from inside government.
Speakers
Vince Hanson, VP of Public Sector, Naviant
Vince Hanson brings over 25 years of leadership experience with enterprise software, professional services integration, and SaaS companies. He specializes in integrating low-code platforms to unify mission-critical data.
Curt Wood, Senior Fellow, Center for Digital Government (Moderator)
Curtis M. Wood served as Technology and Security Cabinet Secretary and Chief Information Officer for the Commonwealth of Massachusetts from 2018 to 2023, following a career spanning over four decades in public sector technology and administration.
