Naviant
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Naviant Customer Testimonials

Naviant customers rave about the level of service and support they receive from Naviant’s dedicated support teams. Enjoy these customer testimonials that speak to the expertise and experience that our customers enjoy as part of the Naviant Customer Experience.

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Jim Wildenberg
IT Director
Oneida Nation of Wisconsin
Tribal Solution

Mark Stevenson
Senior Vice President of Administration
Guarantee Trust Life (GTL) Insurance
Insurance Solution

LuAnn Leggett
Deputy Administrative Clerk
Village of DeForest
Government Solution

Lael Hall
IT Director
Ho-Chunk Nation
Tribal Nation Solution

Gary Frings
Chief Information Officer
Exact Sciences
BioTech Solution

OnBase has given the A/P process A LOT of visibility.

"Having installed workflow a year ago for our A/P Process OnBase has given the process A LOT of visibility. The approvers give rave reviews and are suggesting workflows they would like to see integrated with their systems. No more lost documents, less time to receive approvals back = better vendor satisfaction."

- Wendy Schmoldt , A/P Manager OnBase Admin , Colony Brands

Using OnBase has increased our efficiency dramatically.

"We started using OnBase for our accounts payable department. Using the program we have been able to increase our efficiency dramatically. We have also been able to get a better handle on our schedule of authority and approval process. It is also a more efficient process for tracking the invoices through the approval process."

- Anonymous , Healthcare Industry

We are really enjoying having the ability to give non "super-users" the independence to retrieve information without assistance.

"We are really enjoying having the ability to give non "super-users" the independence to retrieve information without assistance from finance/AP. It has cut down on requests and reporting requirements."

- Anonymous , Healthcare Industry

We love it and so do our business units.

"We have 3.9 million documents in OnBase, over 600 users, about 40 lifecycles, heavy use of AppEnabler. We love it and so do our business units."

- Christel Bougie , Business Analyst , Oneida Nation of Wisconsin

I love having the files electronically to email documents to directors and for staff.

"We scanned all employee personnel files and employee health files. I love having the files electronically to email documents to directors and for staff. It is much more efficient. I'm looking forward to adding new hire forms as the next step as part of an onboarding process."

- Amber Black , Human Resource Assistant , Upland Hills Health

We love OnBase and Workflow.

"We love OnBase and Workflow. It has allowed us to grow transactions faster than we've grown headcount."

- Diana Herman , Operational Controller , Exact Sciences

OnBase has played an integral role in how we service our clients.

"OnBase has played an integral role in how we service our clients. It's allowed us to measure (baseline) how long a given process takes, then consider tweaking and remeasuring. Users are accountable for the quality and timeliness of their work and have grown to love OnBase as their own. There is no better way to gain user acceptance than when you can say "great suggestions, that change is done."

- Kendra Mahoney , Customer Service Manager , National Insurance Services

Naviant helped us develop and implement our AP process which eliminated filing and improved traceability/tracking.

"Naviant helped us develop and implement our AP process. Eliminated filing; improved traceability/tracking; used by all individuals within our organization. Well organized and implemented project."

- Beth Sagers , Business Systems - Support Specialist , Wisconsin Reinsurance Corporation

Summits are great venues for networking.

"Technical support is always very responsive and knowledgeable. Periodic courses/webinars have great, timely information. Summits are great venues for networking, a showcase of success and new products and the various locations have been appealing, interesting, and always fun!"

- Rodger Thomann , Programmer III , AnchorBank

Naviant is always willing to listen.

"Naviant is always willing to listen to our needs and provide unique solutions."

- Dave Twerberg , Sr. Applications Analyst , Aspirus

A stand-up company!

"A stand-up company! Some companies only perform well with one category. Naviant is awesome with both solution and services. Tech service team - Thank you. You are great."

- Mary Kaye Radtke , Purchasing , Group Health Cooperative

Naviant truly understands SAP and OnBase. I would highly recommend Naviant to other companies looking at implementing an ECM strategy.

"Naviant has been our ECM solution integrator and support provider for several years now. Their talented staff is prompt, professional, and courteous, and they are always there when we need them. Newell Rubbermaid runs SAP and Naviant truly understands SAP, which has helped us tremendously when implementing OnBase with SAP. I would highly recommend Naviant to other companies looking at implementing an ECM strategy."

- E. Glenn Griffin , Director, SAP Application Development , Newell Rubbermaid

OnBase never breaks, upgrades take hours, not days, and it’s easy to learn. OnBase has been very reliable for us and we've been using it since 2004.

"OnBase was installed in 2004, and we have been using it ever since. It is possibly the only software solution still in place from that time. It never breaks, upgrades take hours, not days, and it’s easy to learn – users can learn the system in about five minutes. OnBase has been very reliable for us."

- Bruce Blackburn , Director of Corporate Accounting , Manufacturing

Naviant's support and knowledge on OnBase & SAP on the most obscure technical AND business issues is outstanding.

"Naviant's support and knowledge on the most obscure technical AND business issues is outstanding. What I like most about them is their ability to diagnose and gather information. I’m also appreciative of their willingness to escalate and how quickly they will escalate."

- Brian M. Espinosa , Global Process Transformation | Finance , Rockwell Automation

At one point we were spending over $10,000 every month … So far, we’ve cut that cost in half and expect to eliminate it altogether.

"At one point we were spending over $10,000 every month shuffling paper from branches to our central processing location. So far, we’ve cut that cost in half and expect to eliminate it altogether in the next few months."

- Denise Merkel , AVP Data & Financial Services , PyraMax Bank

OnBase document management has transformed how we do business. We could not have accomplished this without the Naviant Group.

"Using a formal RFP process, we selected OnBase and Naviant as our solutions integrator. We have implemented in many of our business units with the assistance of Naviant's professional and technical services and support. It is important to us to be as self-sufficient as we can, but Naviant is always there when we need assistance. We currently have approximately 600 OnBase users. To date we have scanned approximately four million documents and are retrieving approximately four thousand documents per day from OnBase. We estimate a labor savings in excess of two million dollars annually. OnBase document management has transformed how we do business. We could not have accomplished this without the assistance of the Naviant Group."

- Jim Wildenberg , MIS Application & Development , Oneida Nation of Wisconsin

The Naviant team was top notch and we could not have asked for a smoother transition to implementing a global ECM solution that integrates with Epic

"Naviant spent the time to help us select and implement a global ECM solution that integrates with Epic. From the beginning we knew Naviant was going to be great to work with, and care about what the end result was, as they focused on our processes first and understood that even the best technology will fail without strong well thought processes. The Naviant team of sales, consultants and support techs are truly experts in their field, and we would strongly recommend Naviant to other companies looking at implementing an ECM Strategy.

The Naviant team was top notch and we could not have asked for a smoother transition from our former scanning solution. The team was always available, ready to dig into issues and if they did not have the answer to our questions, they found it out in a timely manner."

- Leah Buermann , HIM Director , Park Nicollet Health Services

They truly understand healthcare and Epic, and are very proactive in helping us manage OnBase.

"I highly recommend Naviant as an OnBase Solutions Integrator. They truly understand healthcare, and are very proactive in helping us manage OnBase. Their Support Team is professional and works hard to resolve our issues, and their Technical Blog and Webinars are very educational and help me stay up-to-date on the latest OnBase enhancements."

- David Twerberg Aspirus, Inc.

They’re able to understand issues from the customer’s perspective, recommend truly appropriate solutions, then back those solutions up with excellent service.

"Naviant is one of only two vendors I feel comfortable recommending to others. They’re able to understand issues from the customer’s perspective, recommend truly appropriate solutions, then back those solutions up with excellent service. They really know their stuff!"

- Carl Rynders , IT Director , R&R Insurance Services, Inc.

Everyone we have worked with has been very professional, knowledgeable, courteous and timely with their responses.

"Naviant has been an excellent resource for our ECM/BPM needs. Everyone we have worked with has been very professional, knowledgeable, courteous and timely with their responses. The Naviant Support Team has been incredibly helpful.

In addition, Naviant offers many different learning forums including technical training, blogs, webinars and hosts a very educational and fun annual conference. I would certainly recommend Naviant to other OnBase customers."

- Kurt Koeff , Product Specialist , National Insurance Services of WI

They are not just our vendor, but are truly part of our team!

"We implemented OnBase a few years ago and are now implementing OnBase workflow in each area of our company. Naviant’s consultants are key members on our implementation team, assisting with our implementation from vision, design, development to implementation. As we implement in a business area and then move on to the next area, Naviant’s support team is there to help with any issues as we continue to leverage the OnBase product. Our friends at Naviant have taken the time to learn and understand our business, making it so much easier with our implementation. They are not just our vendor, but are truly part of our team!"

- Hansel Gillis , Business Analyst , 1st Farm Credit Services

Naviant has a wide knowledge base on OnBase and business processes, and are always willing to go the extra mile.

"Naviant is a great resource to our company. With all of the complexities of Onbase, they have a wide knowledge base and are always willing to go the extra mile to get answers or issues resolved. Both the sales and the support staff are professional but always fun to work with. Thanks for all that you do, and all that you will do, for us in regards to our OnBase systems!"

- Jessica Zorman Travel Guard

It was truly a team effort, as Naviant consultants reviewed our current processes and developed high-level requirements, and then ultimately architected our solution.

"Where do I start? What is content management? Can we benefit? After interviewing five companies, we chose Naviant because their solution and approach best matched our current requirements and future considerations. It was truly a team effort, as Naviant consultants reviewed our current processes and developed high-level requirements, and then ultimately architected our solution.

Naviant accurately provided an OnBase solution for our complex accounting department’s application. They continue to provide support for our Care Management and Claims Departments. More importantly, I look forward to partnering with the Naviant team on future projects."

- Mary Kaye Radtke Group Health Cooperative of SCW

I enjoy working with Naviant because they are always friendly, very attentive and responsive to all my questions.

"I enjoy working with Naviant because they are always friendly, very attentive and responsive to all my questions. The support team is AWESOME because they always go above and beyond to help me with any OnBase issues that I have."

- Yang Xiong , Accountant , Footlocker.com/Eastbay & CCS

As a long-time customer of Naviant’s, they have truly become a business partner and trusted advisor.

"As a long-time customer of Naviant’s, they have truly become a business partner and trusted advisor in developing and evolving our document management strategy and OnBase solution, as well as servicing our scanners and microfilm hardware. Naviant consistently deliver above and beyond expectations, with most recently taking on maintaining a particular banking printer which will significantly drive down our costs."

- Pete Bachman , SVP, CTO , AnchorBank, fsb

Our staff has really embraced not having to file paper, and feels more empowered because they can process requests immediately.

"We chose Naviant as our OnBase solutions integrator because of their workflow expertise and process experience. OnBase workflow has automated and centralized our Account Processing area, and with eForms we are able to capture all communications around a client in one place. Our staff has really embraced not having to file paper, and feels more empowered because they can process requests immediately."

- Pam Grazier , Document Manager , First National Bank

Naviant has helped us every step of the way providing excellent and effective support.

"We've been with Naviant for years, as they helped us through the transition from a legacy document management solution to a total ECM solution with OnBase. Because OnBase is so versatile, we’ve been able to use it throughout our entire organization to provide better access to information, which in turn provides better customer service both internally and externally. Naviant has helped us every step of the way providing excellent and effective support."

- Dave Kramer , IS Director , FABCO

We've been Naviant customers for years and appreciate their expertise in enterprise content management and all related systems.

"We've been Naviant customers for years and appreciate their expertise in enterprise content management and all related systems (hardware and software). Not only do they have solutions that fit any budget, timetable and customer knowledge level, they also do a lot to continuously educate their customers so they get more out of the solutions they implement. I highly recommend them."

- Pedro Pinto , VP IT , Park Bank

Naviant should be considered one of the leaders in the Midwest for OnBase, not only for implementations and support but for their approach to determining business processes and workflow.

"Naviant should be considered one of the leaders in the Midwest for OnBase, not only for implementations and support but for their approach to determining business processes and workflow. I've had the pleasure of working with them in different industries and they have proven their ability to provide the necessary resources, knowledge and support of OnBase. The staff in all areas is helpful, friendly and responsive."

- Amy Bublitz , Business Analyst , Madison Metropolitan Sewerage District

We chose Naviant for our large document conversion project because we felt “very taken care of.” Their state-of-the-art facility, structured QA processes, and staff are very impressive.

"We chose Naviant for our large document conversion project because we felt “very taken care of.” Their state-of-the-art facility, structured QA processes, and staff are very impressive.

Naviant went “the extra mile” to invite us to their facility for a tour and in-depth discussion. That went a LONG way with me and gave me an overall confidence in Naviant. While ultimately the price was slightly higher, so was the level of expertise, service and professionalism. I would highly recommend Naviant."

- Jesse Brud , IS Manager , Hy Cite Corporation

Not only did they get the job done when needed, they were awesome to work with!

"We needed help with a quick turnaround on a conversion project, and Naviant was there to take on the challenge. Naviant’s team worked through the weekend and through the unexpected issues that came up. The communication was outstanding. Friday night when the job started, an issue came up and they could not reach the contacts we had provided them. They didn’t just stop the project; they tracked down phone numbers and reached someone at the credit union to help us keep the project moving forward. Not only did they get the job done when needed, they were awesome to work with!"

- Shelly Jensen , Records , Summit Credit Union

Our client’s privacy is paramount, and with Naviant we know our highly sensitive documents are dealt with professionally.

"Our client’s privacy is paramount, and with Naviant we know our highly sensitive documents are dealt with professionally. Their state-of-the-art facility, structured Quality Assurance (QA) processes, and prompt, courteous, knowledgeable staff make them the local experts in records management and storage. We rely on Naviant and would highly recommend them to any company in need of secure records storage services."

- Kathy Brickl , Office Manager , Murphy Desmond S.C.