Most organizations are swimming in content, from documents and emails to images, spread across dozens of systems and platforms.

But most of this information is unstructured, making it virtually impossible to access, analyze, or put to work in meaningful ways.

Content Intelligence addresses this problem, acting as a bridge between your scattered, unstructured content and the actionable insights your organization needs.

By embedding AI throughout the information lifecycle, Content Intelligence transforms messy, disconnected data into organized, AI-ready knowledge. This way, you can move beyond just storing information and start unlocking its full potential.

With Content Intelligence tools like Knowledge Enrichment, Knowledge Discovery, and the Agent Builder, organizations can:

• Automate and accelerate processes with AI-powered tools
• Strengthen governance and data quality
• Make smarter, faster decisions
• Surface insights that were previously hidden
• Spot new opportunities for growth

To bring this technology’s potential to life, though, let’s examine 7 examples of how organizations across industries are using it to solve everyday challenges.

7 Real World Use Cases for Content Intelligence: Challenge & Solution

1. Insurance: Navigating Compliance Across States

Challenge: An insurance company needed to quickly understand compliance regulations for every state it operates in, which is a process that’s typically slow and complex, taking up to a half an hour.

Solution: Knowledge Discovery expedited this process, allowing regulatory information to be summarized in seconds and delivering digestible, actionable insights right when teams needed them.

2. Hospitality: Managing Hotel Design & Upgrades

Challenge: A hospitality company was facing the headache of juggling different design and upgrade requirements for its hotels.

Solution: Knowledge Discovery has empowered users to query design specs through dynamic, business-specific agents that have been dynamically configured and filtered to meet their business needs.

3. Technology & Defense: Streamlining Vendor Onboarding

Challenge: A diversified technology and defense firm needed to understand vendor regulations and prerequisites before generating new purchase orders, which was notoriously a manual, time-intensive process.

Solution: Knowledge Discovery has turned this process into a single Q&A. Now, they can ask a question, get a clear answer, and move forward with confidence.

4. Retail: Automating Metadata & Entity Recognition

Challenge: A retail company wanted to automate metadata generation and identify named entities across its content.

Solution: When the retailer implemented Knowledge Enrichment, it was able to consistently tag metadata and create contextualized image descriptions, and that alone has made natural language search fast and reliable for them.

5. Higher Education: Standardizing Content for AI

Challenge: A university needed to convert and standardize content into AI-ready formats for its own Retrieval-Augmented Generation (RAG) solution.

Solution: Using Knowledge Enrichment, the university was able to transform unstructured data into structured, enriched, and accessible content that was ready for AI models and applications, including its RAG solution.

6. Legal & IT: Interrogating Complex Documents

Challenge: An organization’s legal and IT departments needed to query contracts and technical documentation without spending hours searching for content.

Solution: Knowledge Discovery enables quick, natural language queries across massive content sets, and taking advantage of this technology has helped the departments surface the right answers in moments.

7. Healthcare: Summarizing Patient Histories

Challenge: A healthcare provider wanted its physicians and care team members to be able to get a quick but comprehensive view of a patient’s health to make more informed decisions, faster.

Solution: The provider used AI technology to generate summaries of patient history, giving their physicians and care teams a clear starting point to help them decide which details to review next for the best possible care.

What Can Content Intelligence Do for You?

Content Intelligence can make your people more effective, your processes more agile, and your organization more competitive. No matter your industry, these use cases show that the right tools can solve a wide range of challenges, and the list is only growing.

Want to learn more about Content Intelligence? Drop a question or comment in the chat below, we’d love to hear from you.