Network latency issues can present a frustrating challenge for administrators, especially when the symptoms come and go seemingly at random or affect some users and not others. If you are using Distributed Disk Services to protect your disk group files, this can result in timeouts and platter management errors for users trying to add or retrieve documents in OnBase.
The default mode of operation for DDS is to establish a persistent TCP connection between the logged in user and the disk group. When the network is slow or consistently dropping packets, DDS can fail to receive the handshake from the server and the connection fails. Luckily, there are several ways you can address this while your network admin works to resolve the larger problem.
In the Configuration module, select Disk Mgmt | Distributed Disk Services.
- Increase the Timeout
The default timeout period for DDS is 500 milliseconds. Increasing this value will allow DDS more time to wait for a response from the server. - Increase the Number of Retries
DDS will make a total of three attempts to contact the server if it does not receive a response by the timeout period. Increasing this value will instruct DDS to make more attempts. - Use Old Discovery Method
Instead of tweaking the Timeout and Number of Retries settings, you can simply tell DDS to use the old discovery method. If this setting is selected, DDS will ignore the Timeout and Number of Retries values and attempt to connect directly to the DDS server. If the server cannot be reached, the connection fails after a timeout period set by the network drivers of the operating system. Note that this option results in slower load times when launching the Client. - Use Non-Persistent TCP Connections
As a last resort, you can select the Use Non-Persistent TCP Connections option, which will instruct DDS to reconnect to the DDS server each time it receives a file request. Selecting this option results in slower transfer times for each file retrieved.
You do not need to restart the DDS service after adjusting these settings. They will take effect immediately upon being saved.
Hyland Resources: 11.0 Distributed Disk Services MRG
