If you’ve been following Hyland closely over the past year, you’ve probably heard the buzz around the Content Innovation Cloud (CIC). But you might be wondering, what exactly is it?

What the Hyland Content Innovation Cloud (CIC)?

The Hyland Content Innovation Cloud is a platform that unifies your content ecosystem and integrates AI-driven insights and seamless automation. This means you can:

• Get the most out of your existing content solution, regardless of its deployment model, thanks to CIC’s continuous enhancements.
• Tap into CIC’s extensive integrative capabilities so your users can integrate content and process capabilities into the systems they use most, making their lives easier.
• Take advantage of generative AI and intelligent automation technologies by intelligently automating your content-heavy processes.
• Get deeper insights into your processes and accelerate time to market.
• Enjoy a unified content ecosystem that supports IDP, process intelligence, knowledge discovery, and more.

The overarching goal: helping you reimagine work by unlocking the full potential of your data, both structured and unstructured.

How Does the Hyland Content Innovation Cloud (CIC) Relate to OnBase?

Great question. You can think of the CIC as an extension of OnBase, not a replacement. It takes your solution’s existing capabilities to the next level, bringing together content services, IDP, business process management, and knowledge discovery with a focus on AI-enablement, allowing you to innovate and improve your content-centric processes.

To give you a clearer picture of what this technology could look like in your organization (and help you determine whether it could be right for your unique situation), let’s get into CIC’s key features and the real-world benefits they bring.

What are the Benefits of the Hyland Content Innovation Cloud (CIC)?

1. Content Intelligence

What it is: Content intelligence uses AI to understand and extract insights from all the unstructured data in your organization, like documents, emails, and notes. In practice, it turns that content into something searchable, usable, and actionable. Instead of just storing data, it helps you extract insights, automate tasks, and even build AI agents that facilitate complex workflows and tasks across your organization, enhancing efficiency.
How it could benefit you: You and your team will spend less time digging for information and trudging through repetitive work and more time making smart decisions and uncovering new opportunities for further growth. Whether you’re solving problems, helping customers, or planning strategy, it gives you the tools to work smarter.

2. Content Capture and Processing

What it is: Content capture and processing uses AI to automate the intake of information from sources like invoices, emails, or forms into your systems, with great accuracy and minimal human intervention. It reads, sorts, and extracts the important details from documents, then sends that data where it needs to go.

How it could benefit you: Instead of chasing down paperwork or re-entering the same data in multiple places, you can let automation handle it. You’ll speed up approvals, reduce errors, and free up time for more important, enjoyable work. Whether you’re in finance, HR, healthcare, or any other department, this tech helps you get accurate information into your systems quickly so you can make decisions and move forward without delays.

3. Process Automation

What is Process Automation: Hyland’s process automation streamlines business operations by routing content, automating workflows, and enriching data with AI-driven insights. It also enhances productivity through tools like robotic process automation (RPA), extensive system integrations, and real-time reporting dashboards, providing real-time visibility and control over content and performance.

How it could benefit you: You’ll spend less time chasing down approvals, entering data, or fixing errors. Process automation helps you get work done faster, with fewer mistakes and less stress. Whether you’re managing cases, processing invoices, or handling customer requests, it keeps things moving and gives you insights into how your processes are performing for continuous improvement.

4. Governance

What it is: Governance provides tools to secure and organize your content and manage compliance and risk from the moment it enters your systems until it’s no longer needed. With tools like automated retention schedules, legal holds, and audit trails, governance makes it easy for you to stay in control.
How it could benefit you: Instead of worrying about where content lives or whether it’s secure, governance gives you peace of mind. You’ll respond to audits or legal requests faster, reduce the risk of data leaks, and avoid costly compliance issues. It also helps you find what you need quickly and ensures that outdated or risky content doesn’t stick around longer than it should.

5. Content Management

What it is: Content management helps organizations keep all their documents, data, and files organized, easy to find, and secure with sophisticated data security protocols and controls in place. Instead of digging through folders or switching between systems, you get one place to access what you need. It works across departments and devices, too, so everyone can stay connected and productive, no matter where they are.
How it could benefit you: Whether you’re working in the office or remotely, content management gives you a simple, secure way to get your job done without the hassle of outdated systems or scattered content. As a result, you’ll save time by avoiding duplicated work and enjoy the peace of mind that comes from knowing your sensitive data is protected and compliant, and the right people have access to the right information.

6. Application Development

What it is: The Hyland Content Innovation Cloud offers application development, which lets you build custom tools and solutions that integrate with OnBase and help your team work more efficiently. With low-code and no-code platforms, you don’t need to be a developer to create apps that solve real business problems. You can use drag-and-drop tools and prebuilt templates to build secure, scalable applications.
How it could benefit you: You’ll be able to respond quickly when business needs change without waiting on IT. Whether it’s a new workflow, a dashboard, or a tool to manage customer data, you can build it yourself or collaborate with your team.

It’s quick, too: Naviant customers have been able to create less complex applications in just a few hours (see story #1 in this blog to learn more) and more complex ones in a couple months (see story #3 in this blog to learn more). This means faster results, less pressure on developers, and more flexibility to create solutions that actually fit how you work.

7. Systems Integration

What it is: CIC connects OnBase with other enterprise systems you may have, from CRMs to ERPs, for seamless data exchange using APIs and connectors.
How it could benefit you: Your content flows seamlessly across systems, enabling end-to-end automation and better data consistency.

8. Collaboration

What it is: CIC supports real-time collaboration with built-in tools for secure sharing, commenting, and co-authoring in real time.
How it could benefit you: Your teams stay aligned, whether they’re remote, hybrid, or in-office, and your content stays up to date and easy to find, no matter how many employees are working on it.

Ready to AI-Enable Your Content, Apps, & Processes Where They Are?

The Hyland Content Innovation Cloud is designed to help you stay agile, compliant, and competitive in a world where content is growing faster than ever.

Whether you’re just starting your intelligent automation journey or looking to take it to the next level, CIC offers the tools to get there and the scalability to grow with you.

If you’re curious about how CIC could fit into your organization’s strategy, drop a comment below. We’d love to hear your thoughts.